Tag: Amazon

Retail Apocalypse and Sears – Another One Bites the Dust – ENCORE

Another one bites the dust …

Sears has filed for Bankruptcy protection. This may be more than just reorganization; this might be complete dissolution.

See the VIDEO and excerpt of the news article here:

VIDEO – Sears files for Chapter 11 bankruptcy protection – https://www.usatoday.com/videos/news/nation/2018/10/15/sears-files-chapter-11-bankruptcy-protection/38160609/

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Title: Sears files for Chapter 11 bankruptcy protection, to close 142 more stores
By: , USA TODAY

October 15, 2018 – Sears Holdings, whose presence permeated American life for generations, filed for Chapter 11 bankruptcy protection early Monday in a last-ditch attempt to avoid entombment in the graveyard of once-great retailers that failed to adapt to the digital age.

For Sears — which was the largest retailer in the nation before the rise of Walmart and, later, Amazon — bankruptcy marks the culmination of years of decline defined by store closures, sales declines, cost cuts and borrowing.

The company, which also owns discount retailer Kmart, has fallen into disrepair amid a perilous retail landscape in which customers increasingly shop online or seek out more-appealing alternatives.

For Kmart, known for its one-time “blue-light specials,” catchy jingles, and collections created by celebrities, the case marks a second brush with death. Kmart merged with Sears in 2005 after surviving bankruptcy once before.

Sears Holdings will close another 142 stores by about the end of the year, on top of a recently announced round of 46 store closures, as part of the bankruptcy. The company has 687 stores and about 68,000 employees.

See the remaining news story here (retrieved from this source on October 16, 2018):https://www.usatoday.com/story/money/2018/10/15/sears-bankruptcy/1595399002/?csp=chromepush

This was predicted. This is the dreaded, feared Retail Apocalypse. Truth be told, this is relevant for the Caribbean as well. This assertion was made in a prior commentary on April 18, 2017. See an Encore of that submission here-now:

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Go Lean Commentary – Retail Apocalypse – Preparing for the Inevitable

Remember the dream … of 7 Fat Cows and 7 Skinny Cows?

The articulation of the dream was that the 7 Fat Cows represented 7 prosperous years while the 7 Skinny Cows represented 7 years of famine with poverty and distress. – The Bible; Genesis Chapter 41.
CU Blog - Retail Apocalypse - Preparing for the Inevitable - Photo 0

In that Bible drama of Joseph in ancient Egypt, those circumstances were more than just in a dream; it was a prophecy of prosperity and famine. It came true!

Joseph was able to use the foresight to prepare that kingdom for adversity, after first exploiting the opportunities.

Here it comes again.

There is feast and famine “in the cards” as related to the retail eco-system. On one end of the spectrum , there will be prosperity for electronic commerce stakeholders, but on the other end, for brick-and-mortar establishments, there will be a Retail Apocalypse.

Will be? Actually, the threat has already manifested!

This is the assertion in this news article by the financial-economic magazine Business Insider:

CU Blog - Retail Apocalypse - Preparing for the Inevitable - Photo 1

Title: The retail apocalypse has officially descended on America
By: Hayley Peterson

Thousands of mall-based stores are shutting down in what’s fast becoming one of the biggest waves of retail closures in decades.

More than 3,500 stores are expected to close in the next couple of months.

Department stores like JCPenney, Macy’s, Sears, and Kmart are among the companies shutting down stores, along with middle-of-the-mall chains like Crocs, BCBG, Abercrombie & Fitch, and Guess.

CU Blog - Retail Apocalypse - Preparing for the Inevitable - Photo 2

Some retailers are exiting the brick-and-mortar business altogether and trying to shift to an all-online model.

For example, Bebe is closing all its stores — about 170 — to focus on increasing its online sales, according to a Bloomberg report.

Some are going out of business altogether, like The Limited which recently shut down all 250 of its stores.

Others, such as Sears and JCPenney, are aggressively paring down their store counts to unload unprofitable locations and try to stanch losses.

CU Blog - Retail Apocalypse - Preparing for the Inevitable - Photo 3Sears is shutting down about 10% of its Sears and Kmart locations, or 150 stores, and JCPenney is shutting down about 14% of its locations, or 138 stores.

According to many analysts, the retail apocalypse has been a long time coming in the US, where stores per capita far outnumber that of any other country.

The US has 23.5 square feet of retail space per person, compared with 16.4 square feet in Canada and 11.1 square feet in Australia, the next two countries with the most retail space per capita, according to a Morningstar Credit Ratings report from October.

Visits to shopping malls have been declining for years with the rise of e-commerce and titanic shifts in how shoppers spend their money. Visits declined by 50% between 2010 and 2013, according to the real-estate research firm Cushman & Wakefield.

And people are now devoting bigger shares of their wallets to restaurants, travel, and technology than ever before, while spending less on apparel and accessories.

As stores close, many shopping malls will be forced to shut down as well.

When an anchor store like Sears or Macy’s closes, it often triggers a downward spiral in performance for shopping malls.

Not only do the malls lose the income and shopper traffic from that store’s business, but the closure often triggers “co-tenancy clauses” that allow the other mall tenants to terminate their leases or renegotiate the terms, typically with a period of lower rents, until another retailer moves into the anchor space.

To reduce losses, malls must quickly find a replacement tenant for the massive retail space that the anchor store occupied, which is difficult — especially in malls that are already financially strapped — when major department stores are reducing their retail footprints.

That can have grave consequences for shopping malls, especially in markets where it’s harder to transform vacant mall space into non-retail space like apartments, according to analysts.

The nation’s worst-performing malls — those classified in the industry as C- and D-rated — will be hit the hardest by the store closures.

The real-estate research firm Green Street Advisors estimates that about 30% of all malls fall under those classifications. That means that nearly a third of shopping malls are at risk of dying off as a result of store closures.
Source: Business Insider e-Zine. Posted 03/21/2017; retrieved 04/17/2017 from: http://www.businessinsider.com/the-retail-apocalypse-has-officially-descended-on-america-2017-3

CU Blog - Retail Apocalypse - Preparing for the Inevitable - Photo 4

Related:

1. Monday Market Mayhem – The Retail Apocalypse – Look out Wall Street

2. Dollar General is defying the retail apocalypse and opening 1,000 stores

See the related AUDIO Podcast below here:

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AUDIO Podcast – Wal-Mart battles Amazon with discounts for online ordering and store pickup – https://www.marketplace.org/2017/04/14/business/its-battle-amazon-walmart-offers-discounts-ordering-online-and-picking-store

Published April 14, 2017 – Big Box giant Wal-Mart battling e-Commerce giant Amazon for New Economy fulfillment.

As noted in the foregoing, the Retail Apocalypse is affecting the news in the United States. It’s only the news today, tomorrow will be jobs, the next day the finance apparatus holding the debt (mortgages and security instruments on Wall Street) for the many shopping malls and then soon, the rest of the economy will be impacted.

This is so familiar. Remember the housing-real estate bubble in 2003 to 2010. This previous blog-commentary identified the following 5 steps of a bubble:

1.   Displacement

2.   Boom

3.   Euphoria

4.   Profit Taking

5.   Panic

Here we go again! Sounds like a crisis is imminent.

The book Go Lean…Caribbean serves as a roadmap for the introduction and implementation of the technocratic Caribbean Union Trade Federation (CU) and Caribbean Central Bank (CCB); it declares that a crisis is a terrible thing to waste – quoting famed American Economist Paul Romer. Though the impending crisis is slated for the US, the actuality of economic contagions mean that the Caribbean member-states will be affected as well.

Where do the tourists come from that drive the Caribbean region’s primary economic driver?

The question is rhetorical; the answer is obvious!

The Go Lean book seeks to prepare the Caribbean region for the change dynamics impacting the world. The “Agents of Change” at play in the foregoing news source are as follows:

  • Technology
  • Globalization

The underlying issue with the Retail Apocalypse is not the demand for retail products, it is the supply. Consumers are still demanding and consuming fashion and commodities, just not at shopping malls; e-Commerce is “all the rage”.

Consider the experience of this commentator:

I went to buy 3 pairs of slacks.

I was only able to find one – with the brand, make, size and color – at a Big Box retail store. So then I went home and matched the brand, model, size with the e-Commerce merchant Amazon.com and acquired the same pants in 2 divergent colors that the Big Box retailer did not have in inventory. 3 days later, the whole shopping expedition was over; I acquired 3 pairs of slacks, primarily from the online merchant and delivered by the shipping company United Parcel Service (UPS).

The quest of the Go Lean/CU roadmap is to elevate the Caribbean’s societal engines – not the US – starting first with economics (jobs, commercial developments and entrepreneurial opportunities). In fact, the following 3 statements are identified as the prime directives of the CU:

  • Optimization of the economic engines in order to grow the regional economy to $800 Billion & create 2.2 million new jobs.
  • Establishment of a security apparatus to protect the resultant economic engines.
  • Improve Caribbean governance – as e-Commerce alters sales & border taxes – to support these engines.

The changes taking place in the US with the Retail Apocalypse will eventually traverse the Caribbean member-states as well. This is the parallel with the opening Bible Drama. A crisis is coming and we have the opportunity to exploit the prosperous years and prepare for the famine. The Caribbean region – all 30 member-states – needs to better exploit e-Commerce. There are so missing ingredients, fully detailed in the Go Lean book; see  this sample advocacy on Page 198:

10 Ways to Foster e-Commerce

1 Leverage the full population – 42 million people in all 30 member-states to deploy the CU and the CCB.
2 Regional Currency (Caribbean Dollar or C$)
3 Card Culture
The CU will seek to foster the eco-system for e-payments beyond government activity. To assimilate this change, a card culture, on Main Street, will entail utilizing debit/credit cards, benefits pay cards, and even smart cards on cruise ships.
The CU will collectively bargain with the cruise lines to deploy C$ electronic “purses” to facilitate port-side and onboard retail commerce. All of these changes will garner a better monetary multiplier on the CU economy, by expanding M1.
4 CU Social Media
The CU web portal www.myCaribbean.gov will grant free access, email, IM, and profile pages for CU stakeholders, even normalizing communications thru social media sites. This will facilitate internet commerce activities in the region, as the CU will have hot data on profiles, habits and previous activities, thereby creating opportunities for measured marketing.
5 A Market for the Downloads of Intellectual Properties
6 Remittance Methods (Card & Email)
7 Mobile Apps – Hi-Density Wi-Fi
8 Regional Postal Services – CPU
The CU will assume the responsibility for mail services in the region; (all member-state postal employees will become federal civil servants). The embrace of the Caribbean Postal Union allows for parcel mail to be optimally shipped and delivered throughout the region, with Customs considerations in place. The CPU will therefore ensure the fulfillment side of e-commerce, even allowing for computer applications for printing electronic stamps/barcodes for value savings.
9 Turnpike Logistics
10 Customs and Import Optimizations

The missing ingredients for this new marketplace – electronic commerce – are not just banking-related, the full eco-system must be enabled: electronic (technology), commerce (trade) and fulfillment (logistics). The implementation of these provisions will constitute a New Day for the region. Overall, the Go Lean book stresses the community ethos, strategies, tactics, implementations and advocacies to reboot, reform and transform the economic engines of Caribbean society, so as to benefit from changes coming due to the Retail Apocalypse, this New Day.

Though not directly mentioned in the Go Lean book, this Retail Apocalypse is planned for in the roadmap. A comprehensive view of  the technocratic stewardship for the region’s economic engines, including the banking eco-system, is presented early in the book with these opening pronouncements in the Declaration of Interdependence (Page 13 and 14):

xxiv. Whereas a free market economy can be induced and spurred for continuous progress, the Federation must install the controls to better manage aspects of the economy: jobs, inflation, savings rate, investments and other economic principles. Thereby attracting direct foreign investment because of the stability and vibrancy of our economy.

xxvii. Whereas the region has endured a spectator status during the Industrial Revolution, we cannot stand on the sidelines of this new economy, the Information Revolution. Rather, the Federation must embrace all the tenets of Internet Communications Technology (ICT) to serve as an equalizing element in competition with the rest of the world. The Federation must bridge the digital divide and promote the community ethos that research/development is valuable and must be promoted and incentivized for adoption.

The points of effective, technocratic banking and retail stewardship were further elaborated upon in previous blog/commentaries. Consider this sample:

https://goleancaribbean.com/blog/?p=11184 Big Bank investing $Billion on ‘Fintech’ for e-Commerce positioning
https://goleancaribbean.com/blog/?p=8823 Lessons from China – WeChat: Model for Caribbean Social Media
https://goleancaribbean.com/blog/?p=8704 Lesson from MetroCard
https://goleancaribbean.com/blog/?p=7991 Transformations: Caribbean Postal Union – Delivering the Future
https://goleancaribbean.com/blog/?p=7034 The Future of Money
https://goleancaribbean.com/blog/?p=6635 New Security Chip in Credit Cards Unveiled
https://goleancaribbean.com/blog/?p=5668 Move over Mastercard/Visa – Time for Local Banking Cards
https://goleancaribbean.com/blog/?p=4425 Cash, Credit or iPhone …
https://goleancaribbean.com/blog/?p=3889 Royal Bank of Canada’s EZPay – Ready for Change
https://goleancaribbean.com/blog/?p=3881 The Need for Regional Cooperation for Cyber-Security & e-Security
https://goleancaribbean.com/blog/?p=3858 Model of Central Banking Technocracy: ECB 1 trillion Euro stimulus
https://goleancaribbean.com/blog/?p=2488 Model of an E-Commerce Fulfillment Company: Alibaba
https://goleancaribbean.com/blog/?p=1416 Model of an E-Commerce Fulfillment Company: Amazon
https://goleancaribbean.com/blog/?p=1350 PayPal’s model to pay for e-Commerce
https://goleancaribbean.com/blog/?p=906 Bitcoin model to pay for e-Commerce
https://goleancaribbean.com/blog/?p=528 Facebook to pay for e-Commerce

Warning to all retail stakeholders – buyers, sellers and governments: Change is coming!

This is a familiar stance – preparing for the inevitable – for the Go Lean movement; there have been previous warnings of disruptive changes; see this sample here:

https://goleancaribbean.com/blog/?p=7847 To the Personal Computer industry: Cloud Computing, Smartphones and Tablets are making actual laptop and desktop computers inconsequential.
https://goleancaribbean.com/blog/?p=6151 To the regional government’s Revenue Officials: 3-D Printing is coming and will change fabrication to local rather than import. This will disrupt border taxes revenue expectations.
https://goleancaribbean.com/blog/?p=6016 To the Infrastructure Planners: Climate Change is making Caribbean summers hot-hot-hot and northern winters milder; there must be cooperative refrigeration to provide relief, otherwise people will leave for northern destinations.
https://goleancaribbean.com/blog/?p=5784 To Jamaica’s Public Safety Officials: Human Rights protections must be extended to people who identify as LGBT. Whether you agree or not, the international community will force you to respect their rights for life, liberty and the pursuit of happiness.
https://goleancaribbean.com/blog/?p=5210 To the Cruise Line industry: The Caribbean region’s collective bargaining will extract greater benefits and protections for port city commerce.
https://goleancaribbean.com/blog/?p=5155 To the Caribbean Power Grip: Home-based batteries will allow for successful deployments of solar/wind power generation and require less power from the grid.
https://goleancaribbean.com/blog/?p=4767 To the regional government’s Revenue Officials: Under the WTO regime, customs duties must eventually be eliminated; same too with conditional property taxes. VAT or Sales Taxes are OK.

As for the Retail Apocalypse, now is the time for all stakeholders of Caribbean banking, retail and governments to lean-in for the empowerments for e-Commerce described here-in and in the book Go Lean … Caribbean. This is where the marketplace is going, not just tomorrow, but already here today. We can do this; we can elevate our communities and our retail eco-systems. We can be a better place to live, work and play. 🙂

Download the free e-book of Go Lean … Caribbean – now!

Sign the petition to lean-in for the roadmap for the Caribbean Union Trade Federation.

 

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Amazon: ‘What I want to be when I grow up’

Go Lean Commentary

For the planned entity, Caribbean Postal Union, the question should be asked:

What do you want to be when you grow up?

The answer should be:

Amazon

It turns out that Amazon was only founded in 1999, so this is less than 20 years. It is that quickly that an enterprise can have a transformative effect on society. We need transformations in the Caribbean and we are hoping to follow the Amazon business model as the solution for our regional postal-logistical needs.

How successful is Amazon as a model for success?

Well, now Amazon market capitalization has exceeded $1 Trillion. See the VIDEO and news story here:

VIDEO – Amazon 2nd company to top $1 trillion valuation – https://www.usatoday.com/videos/tech/nation-now/2018/09/05/amazon-2nd-company-top-1-trillion-valuation/37720169/

Sep 4, 2018 – Amazon has become the 2nd publicly traded company to be worth $1 trillion, after Apple. Amazon has cemented customer loyalty through its devices and fast, free shipping as well as music and video streaming perks. AP

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Title Amazon’s stock value tops $1 trillion, joins Apple in trillionaire club

Amazon’s meteoric stock surge briefly pushed its market value above $1 trillion, a milestone that makes the online retail giant only the second publicly traded company in the U.S. to pass that mark – following Apple.

Amazon topped $1 trillion for the first time Tuesday when its shares climbed past $2,050.27 in late-morning trading and hit an intraday record high of $2,050.50. Shares pulled back to $2,039.51 for a gain of 1.3 percent for     the day.

The accomplishment comes after Amazon’s per-share price crossed $2,000 for the first time last week.

Under CEO Jeff Bezos, who is now the richest person in the world with a net worth of an estimated $166 billion, Amazon has emerged as the most powerful force in the e-commerce business, capturing roughly 50 percent of the online retail market, according to eMarketer.

But it’s not just Amazon’s disruptive force in retail that has attracted investors on Wall Street. The company has diversified its sales and profit streams, from a public cloud-computing business to paid subscription services like Amazon Prime, and advertising revenue on its website.

Some Wall Street pros see the stock climbing even higher.

Citing Amazon’s improving business mix, rapid growth and profit potential, Morgan Stanley analyst Brian Nowak last week upped his price target for Amazon shares to $2,500, which is the highest on Wall Street, according to Bloomberg. If that fresh target is reached, it would boost the company’s market capitalization to more than $1.2 trillion.

In the race for most valuable U.S. company, Amazon now trails Apple by roughly $100 billion.

….

See the rest of the news article in the Appendix below.

This one company is worth US$1 Trillion. The whole Caribbean’s Gross Domestic Product (GDP) is [far] less; it is our plan to elevate the economic engines in the region to get the economy’s output up to $800 Billion.

Amazon is a model for e-Commerce, logistics, media and innovation. This is the role model we want for our Caribbean Postal Union and the aligning online portal, www.myCaribbean.gov. It is good to have a roadmap to follow to duplicate the successful journey of Amazon.

The book Go Lean…Caribbean serves as such a roadmap for the introduction and implementation of the technocratic Caribbean Union Trade Federation (CU) and the Caribbean Postal Union (CPU). These entities are designed to address the “Agents of Change“ in modern society, but for a Caribbean scope only.  The “Agents of Change” at play in the foregoing news sources, according to the book (Page 57), are defined as follows:

  • Technology
  • Globalization

Asking the question: “What I want to be when I grow up?” is emblematic of future planning. This exercise is important for the region if we truly want to have a future. Though our people may survive, such an eventuality is not guaranteed for our culture. Ghost Towns do happen!

Our Caribbean region cannot continue with the status quo in terms of business operations and societal outworking. We must now reboot our industrial landscape to foster new opportunities (jobs, entrepreneurism and industrial development). This is the charter of the Caribbean Postal Union effort. In fact, the following 3 statements are identified as the prime directives of this CU charter:

  • Optimization of the economic engines in order to grow the regional economy to $800 Billion & create 2.2 million new jobs.
  • Establishment of a security apparatus to protect the resultant economic engines.
  • Improve Caribbean governance to support these engines.

In a previous Go Lean blog-commentary, it was related that …

… what Amazon did and does, is the epitome of what the CU/CPU needs to do to reboot Caribbean society. The company disrupted the status quo in so many industries – think: book retailers & movie rentals – and transformed markets to exploit opportunities and derive profits. This is the “Sum of All Caribbean Dreams“.

This reference to Caribbean Dreams is presented early in the Go Lean book with these opening pronouncements in the Declaration of Interdependence (Page 13 and 14):

xxiv. Whereas a free market economy can be induced and spurred for continuous progress, the Federation must install the controls to better manage aspects of the economy: jobs, inflation, savings rate, investments and other economic principles. Thereby attracting direct foreign investment because of the stability and vibrancy of our economy.

xxvii. Whereas the region has endured a spectator status during the Industrial Revolution, we cannot stand on the sidelines of this new economy, the Information Revolution. Rather, the Federation must embrace all the tenets of Internet Communications Technology (ICT) to serve as an equalizing element in competition with the rest of the world. The Federation must bridge the digital divide and promote the community ethos that research/development is valuable and must be promoted and incentivized for adoption.

Monitoring and analyzing the business model of Amazon has been a frequent occupation for these Go Lean blog-commentaries; consider these previous submissions, as follows:

https://goleancaribbean.com/blog/?p=14316 Forging Change: Soft Power – Clean-up or ‘Adios Amazon’

Amazon is proving that people and communities will be motivated to change in order to have the prospect of acquiring money or to prevent losing money. This “soft power” is now emerging as the preferred way to forge change on society. The summary statement is: “Clean-up your societal defects or else … face the loss of an economic bonanza”.

https://goleancaribbean.com/blog/?p=14191 Scheduling in the ‘Gig Economy’

Amazon is proving that there is always “honorable” work available in the service industry. Any reference to the Post Office of 1987 can now be replaced with the Gig Economy. Amazon is very prominent in the Gig Economy in the US.

https://goleancaribbean.com/blog/?p=13627 Amazon: Then and Now

It has only been 18 years ago (1999 – 2017) since Amazon launched in Seattle, Washington USA. Now today, they are huge … and transforming how America shops … and consume media; even their digital assistant – Alexa – is transformative.

https://goleancaribbean.com/blog/?p=13091 Amazon Opens Search for HQ2
Amazon is accepting bids for a 2nd headquarters in North America. The city that lands HQ2 will have a lot to celebrate, as this enterprise can create many high-paying direct jobs – 50,000 – and have an indirect stimulus on the rest of the economy. This is a feature of Amazon that “we” want to model in the Caribbean.
https://goleancaribbean.com/blog/?p=12291 Big Tech’s Amazon – The Retailers’ Enemy
Big Tech companies like Amazon have the treasuries, talent and temperament (culture, values and commitment) to change the world, for good and for bad. The Amazon threat had been “all things internet”, but now they are attempting to dominate the physical retail space as well, with their acquisition of Whole Foods grocery stores.
https://goleancaribbean.com/blog/?p=11358 Retail Apocalypse – Preparing for the Inevitable
There is feast and famine “in the cards” for the retail eco-system. On one end of the spectrum , there will be prosperity for electronic commerce stakeholders, but on the other end, for brick-and-mortar establishments, there will be a Retail Apocalypse. This is not just a future problem as the threat has already manifested!
https://goleancaribbean.com/blog/?p=9839 Alibaba and Amazon’s Cloud allows for global reach
This model, with cutting-edge data centers, is the new colonialism.
https://goleancaribbean.com/blog/?p=7297 Death of the ‘Department Store’: Exaggerated or Eventual
Modern technology and electronic commerce has transformed many aspects of society; much has been added and much taken away. Just consider: cameras, watches, pagers, maps, calculators, calendars, payphones, books, music and more. The related industries have also been affected: travel agencies, music retailers, book retailers, newspapers, travel agencies and Big Box retailers. Amazon is to blame for many of the transformations.
https://goleancaribbean.com/blog/?p=7023 Thanksgiving & American Commerce – Past, Present and Amazon
To better understand American commerce, one must understand Cyber Monday and its dominant player Amazon. This company demonstrates how to be lean and technocratic as it employs cutting-edge automation  and robotics. They are a great model for a new Caribbean.
https://goleancaribbean.com/blog/?p=1416 Model of an E-Commerce Fulfillment Company: Amazon
Amazon is the model for the Caribbean Postal Union (CPU): our means for delivering the mail. Considering the US, one might think that the American model would be the US Postal Service (USPS). No, the Go Lean book relates how the USPS is a failing enterprise, while Amazon flourishes with growth, capital and profits.

One Trillion Dollars …

… this sounds great! This is what is meant by the old encouragement: Reach for the stars!

Can we pursue such a quest in the new Caribbean?

Yes, we can!

Consolidating and integrating the existing postal agencies in the Caribbean, should be “low hanging fruit”. Currently, these entities are just inefficient, ineffective cost centers, but here is the opportunity to transform them to this new vision: the CPU functioning as a job-creating profit center.

We cannot ignore this win-win possibility.

We hereby urge all Caribbean stakeholders to lean-in to the empowerments in the Go Lean/CU/CPU roadmap. Whether we pursue this roadmap to make a trillion dollars or just to optimize the mail, the end-result will be a positive benefit. This quest can make our homeland a better place to live, work and play. 🙂

Download the free e-Book of Go Lean … Caribbean – now!

Sign the petition to lean-in for the roadmap for the Caribbean Union Trade Federation.

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AppendixAmazon’s stock value tops $1 trillion, joins Apple in trillionaire club – Cont’d

By: Adam Shell, USA TODAY


Amazon’s stock, which is up nearly 75 percent this year, has been one of Wall Street’s top performers in the bull market that began in March 2009, gaining more than 3,000 percent, according to S&P Dow Jones Indices.

Amazon is also pushing into new businesses, such as groceries, a move highlighted by its purchase last year of upscale grocer Whole Foods Market for $13.7 billion. It also entered the health care space in June, with the purchase of online pharmacy PillPack.

The only other U.S. stocks within striking distance of a $1 trillion market value are Microsoft and Google-parent Alphabet, both of which are valued at roughly $850 billion.

Tuna Amobi, an analyst at Wall Street firm CFRA, sees Amazon’s stock price rising as high as $2,200 a share. Amazon’s suite of businesses, he says, act as “building blocks” that give it a diversified stream of revenue and will help it deliver “consistent” earnings results in the quarters ahead. “A lot of investments are starting to pay off,” he says.

Still, like any stock, Amazon is not risk free. Despite reporting a profit of $2.5 billion on $52.9 billion in sales in the quarter ended in June, and forecasting year-over-year sales growth of 23 percent to 31 percent in the current quarter, Amazon is not a cheap stock.

It currently trades at nearly 100 times its expected earnings over the next 12 months, which is about five times the broad market’s price-to-earnings ratio of 21, according to Bloomberg.

Another potential risk that could derail Amazon is a potential regulatory crackdown from Washington, D.C., which could look to counter its clout in online retailing, Amobi says.

Amazon is one of the popular and strong-performing “FAANG” stocks – Facebook, Apple, Netflix and Google parent Alphabet are the others – that have come under increased scrutiny from President Donald Trump and lawmakers because of their growing dominance. Executives from Facebook and Twitter will testify Wednesday before the Senate Intelligence Committee regarding interference of foreign nations on social-media platforms.

Amazon also faces increasing competition in online retailing from big players like Walmart and Target that are fighting to regain lost market share. It is also facing challenges from Microsoft and Google in the competitive cloud-computing business.

Source: USA Today – Posted September 4, 2018; retrieved October 1, 2018 from: https://www.usatoday.com/story/money/2018/09/04/amazon-tops-1-trillion-market-value/1191141002/?csp=chromepush

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Forging Change: Soft Power – Clean-up or ‘Adios Amazon’

Go Lean Commentary

Speak softly and carry a Big Stick – West African Proverb pronounced by the 26th US President, Theodore Roosevelt

Speak softly and carry a Big Payroll – Modern New Twist 

Welcome to the concept of “soft power” … 2018 style.

There are a number of ways to forge change on a society; military power or hard power is perhaps the most effective. “Leading by the sword” is not in dispute. Anyone willing to protect their life, family and property will comply. But leading by Money Matters is also extremely effective. The prospect of acquiring money or losing money can be a great motivation. This “soft power” is now emerging as the preferred way to forge change on society. We are seeing clear choices presented to different communities:

Clean-up your societal defects or else … face the loss of some economic bonanza.

This is the situation right now in Atlanta, in the US State of Georgia. The issues are so blatant that it is bordering on a “soft power” reality.

Soft power is the ability to attract and co-opt, rather than by coercion (hard power), which is using force or giving money as a means of persuasion. Soft power is the ability to shape the preferences of others through appeal and attraction. A defining feature of soft power is that it is non-coercive; the currency of soft power is culture, political values, and foreign policies. – Source

“Hard power” = involuntary; “soft power” = voluntary.

See the full article here, wherein the Big Tech firm Amazon is weighing Atlanta’s values and community ethos to attract or repel Amazon to consider that location for their Second Headquarters and 50,000 high-paying jobs. See the story here:

Title: ‘Adios Amazon:’ Tech giant sparks Georgia Capitol debate
By:
 Ben Nadler, Associated Press

ATLANTA (AP) — With Atlanta among the 20 cities on the short list to become the home of Amazon’s second headquarters, the corporate giant’s name has become a contentious rallying cry inside the conservative Georgia Capitol.

Lawmakers and lobbyists in Georgia are viewing various pieces of legislation through the lens of how they will affect the city’s chances of winning Amazon’s business — and the estimated 50,000 jobs expected to be generated by the new headquarters.

Two flashpoints have been a “religious liberties” bill — viewed by some as anti-LGBT — as well as a trio of bills that opponents have dubbed “adios Amazon” because they’re related to immigration issues.

“It’s putting a target on our back,” Democratic Rep. Bee Nguyen said of the immigration-related bills, which she said would draw unnecessary scrutiny from the Amazon selection committee.

Amazon has yet to publicly release specific criteria it will use to judge the 20 finalist cities, but its initial call for proposals lists “Cultural Community Fit” as a priority, noting it requires a community with a “diverse population.” Amazon founder and CEO Jeff Bezos is a big-time donor to pro-LGBT causes and has given large amounts of money to fund scholarships for young immigrants.

The potential cost of legislation perceived to be discriminatory can be huge. North Carolina faced months of scrutiny and criticism after the passage of its “bathroom bill,” which effectively blocked the city of Charlotte from allowing transgender people to use restrooms aligned with their gender identity. An Associated Press analysis revealed backlash to the law would cost the state an estimated $3.76 billion over 12 years in business lost from Paypal, the NBA, Adidas, Deutsche Bank and other companies and organizations scuttling planned projects and events in the state.

But some lawmakers are skeptical that state legislation would have any effect on Amazon’s selection.

“It is a smart tactic to create this boogeyman of, ‘Oh, we are going to lose out on economic development,'” Republican Sen. Josh McKoon said. He said there was “zero evidence” that conservative policies make a state less likely to attract employers like Amazon and that state legislators should not be swayed by out-of-state companies that may not share the same values as the people of Georgia.

“Perhaps we should just have their board of directors come down and sit in our seats in the House and Senate,” McKoon said sarcastically.

McKoon is a sponsor of a resolution that would prevent the state government from issuing written driving tests and other official documents in any language other than English. That is one of three measures that opponents have dubbed “adios Amazon” legislation. The other two measures would require a special driver’s license for non-U.S. citizens and would tax out-of-state wire transfers, which are widely used by immigrants.

McKoon is also a supporter of another piece of controversial legislation that some people worry could derail Atlanta’s bid: a “religious liberties” bill that opponents say would allow individuals to deny services to LGBT people based on their religious convictions.

Republican Gov. Nathan Deal vetoed a similar measure in 2016 after pressure from corporate giants including Coca-Cola, a major employer based in Atlanta. But conservative legislators are pushing the measure forward again this year.

The veto highlights another important aspect of the Amazon debate: It’s not just Republican vs. Democrat.

In the run-up to November’s elections, conservative Republican legislators are pushing hot-button social issues that can win votes in rural parts of the state. But the party’s more centrist, business-friendly arm is worried that could turn off Amazon by seeming to be anti-immigrant or anti-LGBT.

Republican Sen. Michael Williams, who is running for governor, said in a statement to The Associated Press that he supported the “religious liberties” bill because his constituents support the measure. “I’ve made it clear that I’m not beholden to the establishment, Party leadership or big corporate,” Williams said.

But Republican House Speaker David Ralston told WABE Radio that he was interested in “growing economic opportunity for every part of Georgia” and that legislation such as the “religious liberties” bill didn’t fit into that plan.

“To the extent that any debate … creates headwinds for that, then I don’t have any interest in doing that, frankly,” he said.

William Hatcher, associate professor in the Department of Social Sciences at Augusta University, said that many of the bills being introduced will appeal to conservative voters, even if they don’t have much chance of becoming law. “There is a lot of symbolic politics going on,” Hatcher said.

“It really represents the conflict you have in the Republican party nationwide, but especially in a number of Southern states … between more economic conservatives and more social-religious conservatives,” he said.

Copyright 2018 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Source: US News & World Report – Posted February 13, 2018; Retrieved February 21, 2018 from: https://www.usnews.com/news/best-states/georgia/articles/2018-02-13/adios-amazon-tech-giant-sparks-georgia-capitol-debate

As related in the foregoing, Amazon HQ2 and the accompanying 50,000 high-paying jobs is the prize. Want it? Well, it will cost you! You have to … be nice.

You have to live … and let live.

This heavy-lifting burden is the price of the ticket … for consideration. Amazon has announced that their Selection Committee will be looking at cities with a “‘Cultural Community Fit’ as a priority, noting it requires a community with a ‘diverse population’.”

Wow, what an expensive price to pay. People in cities like Atlanta actually have to clean-up their societal engines; they have to try and get along or Amazon will not consider them. Plus, Amazon is only considering 1 city, so if a community double-downs on the effort to forge a pluralistic democracy – fair treatment to all despite diverse backgrounds and lifestyles – and they are not selected by Amazon, then they would have loved their neighbors … for nothing.

How sad! This satirical comment is the height of sarcasm, but true!

Companies prefer to inhabit a peaceful, prosperous community and they are willing to “put their money where their mouth is” to forge such communities. The business axiom is fully established: “Happy home life; happy work life”.

So as demonstrated here, the people of Atlanta are being urged to clean-up their society of all past bias, discriminatory practices and abusive behavior – towards minority groups – and there might be a BIG cash pay-out in the end. This is the premise of this recent series of blog-commentaries – from the movement behind the book Go Lean … Caribbean – considering the momentum that Money Matters can have on forging change in the 3 societal engines of a community – economics, security and governance. The conclusion was that it is so much easier to lead and get people to voluntarily follow – to lean-in – through economic means rather than by any security and governing directives. Atlanta – a major Southern city with the de jure segregation past and a de facto segregation present – had been under pressure to widen out its inclusion. (See Appendix VIDEO below). Now with the stakes of 50,000, jobs they are now more willing to capitulate.

This commentary follows up from the 5-part series in consideration of these Money Matters. The other commentaries in the series were cataloged as follows:

  1. Leading with Money Matters: Follow the Jobs
  2. Leading with Money Matters: Competing for New Industries
  3. Leading with Money Matters: Almighty Dollar
  4. Leading with Money Matters: As Goes Housing, Goes the Market
  5. Leading with Money Matters: Lottery Hopes and Dream

All of these previous commentaries related “how” to persuade the Caribbean region’s stakeholders to follow an empowerment roadmap. It is logical to conclude that if we “dangle money in front of our subjects”, we will get their attention; they will buy-in and lean-in because Money Matters.

There is no greater motivation than a crying baby – when hunger sets in and there is no economic solution for food, parents are willing to put aside their prejudices; they would do so willingly. Is it the desperation or is it a learning curve? We have seen the desperation, time and again. We have seen people risk their lives, and that of their children, to seek refuge; think Haiti, Cuba, etc..

The book Go Lean…Caribbean – available to download for free – declares that Caribbean society is in such dire straits, we are flirting with Failed-State status; we are at the precipice.

If people are money motivated – and they are – then economic incentives should work.

The book serves as a roadmap for the introduction and implementation of the technocratic Caribbean Union Trade Federation (CU), for the elevation of Caribbean society – for all member-states. This CU/Go Lean roadmap has these 3 prime directives:

  • Optimization of the economic engines in order to grow the regional economy to $800 Billion and create 2.2 million new jobs.
  • Establishment of a security apparatus to ensure public safety and protect the resultant economic engines.
  • Improve Caribbean governance to support these engines, including a separation-of-powers between the member-states and CU federal agencies.

Is the situation in Atlanta political or economic? (See Appendix VIDEO below). Politically in Georgia, the state is normally considered a RED state – social-religious conservatives – a Republican stronghold; but Republicans are normally also pro-business. Thusly, this conflict exists … in the Republican party nationwide, but especially in many Southern states … between more economic conservatives and more social-religious conservatives.

“Can’t we all just get along?” – Rodney King 1994

We can all get along … when 50,000 jobs hang in the balance.

The Go Lean book stresses this point; that reforming and transforming the Caribbean societal engines is easier when economic benefits are the result. To be successful in our region, we must leverage our regional economy and collaborate on regional solutions. See this portrayal early in the book, as pronounced in the opening Declaration of Interdependence (Pages 12 – 13):

xi. Whereas all men are entitled to the benefits of good governance in a free society, “new guards” must be enacted to dissuade the emergence of incompetence, corruption, nepotism and cronyism at the peril of the people’s best interest. The Federation must guarantee the executions of a social contract between government and the governed.

xvi. Whereas security of our homeland is inextricably linked to prosperity of the homeland, the economic and security interest of the region needs to be aligned under the same governance. Since economic crimes … can imperil the functioning of the wheels of commerce for all the citizenry, the accedence of this Federation must equip the security apparatus with the tools and techniques for predictive and proactive interdictions.

xxiv. Whereas a free market economy can be induced and spurred for continuous progress, the Federation must install the controls to better manage aspects of the economy: jobs, inflation, savings rate, investments and other economic principles. Thereby attracting direct foreign investment because of the stability and vibrancy of our economy.

The Go Lean book provides 370-pages of turn-by-turn instructions on “how” to adopt new community ethos, plus the strategies, tactics, implementations and advocacies to execute so as to reboot, reform and transform the societal engines of Caribbean society.

So religious conservatives are less tolerant of diversity…

The only thing to transcend it – forge change – is The Almighty Dollar

This thought of ‘forging change’ is a common theme by this Go Lean movement. See the full catalog here of this one, plus the previous 10 blog-commentaries that detailed approaches for forging change, in reverse chronological order:

  1. Forging Change – Soft Power (Today: February 21, 2018)
  2. Forging Change – Collective Bargaining (April 27, 2017)
  3. Forging Change – Addicted to Home (April 14, 2017)
  4. Forging Change – Arts & Artists (December 1, 2016)
  5. Forging Change – Panem et Circenses (November 15, 2016)
  6. Forging Change – Herd Mentality (October 11, 2016)
  7. Forging Change – ‘Something To Lose’ (November 18, 2015)
  8. Forging Change – ‘Food’ for Thought (April 29, 2015)
  9. Forging Change – Music Moves People (December 30, 2014)
  10. Forging Change – The Sales Process (December 22, 2014)
  11. Forging Change – The Fun Theory (September 9, 2014)

As related in these commentaries, forging change is how the Go Lean roadmap will make our Caribbean homeland a better place to live, work and play. Change will come! One way or another, so we urge every Caribbean stakeholder to lean-in and embrace the change … as envisioned in this roadmap to elevate the societal engines of the region. 🙂

Download the free e-book of Go Lean … Caribbean – now!

Sign the petition to lean-in for this roadmap for the Caribbean Union Trade Federation.

————

Appendix VIDEO – Atlanta: a segregated city – https://youtu.be/oeIntCp8EgQ

Vivien Morgan
Published on Apr 19, 2017 – The suburbs of Atlanta stretch for miles around the city centre. The affluent black middle classes have chosen residential segregation. It is a strange phenomenon in the city known for its black consciousness roots, birthplace of Martin Luther King and the civil rights movement.

 

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Scheduling in the ‘Gig Economy’

Go Lean Commentary

“There’s work at the Post Office Too” – Grandmother character in 1987 Movie Hollywood Shuffle; see Appendix.

That iconic line from this 30-year movie is mindful of the transformation taking place in the modern American economy. Despite all the changes in technologies and habits, there is always “honorable” work available in the service industry. Any reference to the Post Office of 1987 can be replaced today with the Gig Economy.

Gig Economy?

Oh yes, this is all the rage! This is the future! This is now! The Gig Economy refers to …

… an environment in which temporary positions are common and organizations contract with independent workers for short-term engagements. The trend toward a Gig Economy has begun. A study by [financial software company] Intuit predicted that by 2020, 40 percent of American workers would be independent contractors. – Source

This trend now needs to come to the Caribbean as we need jobs …

  • Full-time jobs
  • Part-time jobs
  • Gigs

See the Press Release here of the planning and organization dynamics needed to manage the Gig Economy. This Press Release is from the American company Aspect Software; they are the world’s leading enterprise cloud contact center & workforce optimization solution. See an excerpt here:

Title: Scheduling in the Gig Economy
By: Mike Bourke, Aspect Software SVP & General Manager for Workforce Optimization

In 50 cities across the U.S., Amazon is supplementing their USPS deliveries at times of peak demand using drivers contracting directly with Amazon in a program called Amazon Flex. Tapping for-hire drivers, each batch of deliveries is essentially a “gig” in the quickly growing trend of the Gig Economy. Popularized by Uber and Lyft, the Gig Economy pairs independent, on-demand contractors with organizations for short-term engagements. With Amazon Flex, the company uses a mobile app for drivers to post their personal preferred schedules, which can include very short availability windows. Amazon then displays available “blocks” of time for making deliveries. The driver selects a block, and at the designated time, goes to the local pickup location to start deliveries.

Other industries are quickly catching on for services such as furniture moving, dog walking and at-home makeup styling and the contact center isn’t far behind.

In the contact center, you can think of customer contacts as representing the work to be done (or the packages to be delivered in the case of Amazon). The times when customer contacts arrive and are completed create the opportunities when Gigs are available for contact center employees. Historically, most contact center agents have been employed as regular 40 hour/week full-time employees, even though their schedules might be erratic as call volumes rise and fall throughout the week. However, that history is yielding to pressures from many different directions that point to a very different future for a sizeable percentage of the agent population. Consider the following factors that make the Gig Economy attractive for agents and businesses.

Mutual Benefits of the Gig Economy

  • Businesses Reduce Expenses – Using independent contractors in the contact center or any other type of business, can reduce the cost of employees by 30% because the employer is not required to pay benefits such as payroll taxes, worker’s comp insurance, unemployment insurance, vacation time or health benefits.
  • Employees Can Work-at-Home – The Gig Economy is already in full swing in some segments of the contact center industry. The 25% annual growth of work-at-home (WAH) agents is nothing short of spectacular and is a bellwether for the future of the contact center industry.  Offering both the ability to work remotely and part-time, WAH could be the future of the contact center industry.  With the growing adoption of telecommuting in many businesses, why not for agents?  WAH also creates part-time work for a whole segment of the population with physical disabilities, childcare issues or poor commuting options.  With more part-time workers, contact centers also have a more agile workforce that can ramp up and down quickly, matching contact center staffing to call volumes   WAH has huge momentum, and its growth will help make part-time contact center work commonplace.
  • Businesses Can Access Specialized Skills – In the past few years, technology has finally advanced to the point where it is a good substitute for a human conversation. And since 81% of customers prefer self-service to agent assisted service, the simpler work will eventually go to automated self-service, and only the more complex tasks will go to agents. Studies show that 95% of agents are only willing to drive up to 30 minutes to work.  For more specialized skills, contact centers may need to reach out beyond that current geographic boundary, further stimulating the need for part-time work-at-home agents.
  • Employees Get Flexible Schedules – Millennials have surpassed Baby Boomers as the nation’s largest living generation, and contact centers are rife with them. It’s well known that Millennials dearly value their work-life balance, and that means that they want to easily flex their work schedules around their personal lives.  Many value complete control over their work schedule above a higher income and/or benefits, and that’s the perfect profile of an Uber driver or part-time contact center agent.
  • Businesses Can Manage Volume Spikes – Millennials are also, “always on”. They literally sleep with their cell phones, and their need to be always connected makes them perfectly accessible for notifications about unpredictable contact center “gigs” when volumes spike.  The contact center can reach out to them anytime concerning a few hours of potential work with a good chance that the receiving Millennial got the message on his or her cell phone and read it.

Implications for Workforce Management Software
To empower agents with this flexibility and control while still meeting the needs of the business, the contact center needs to adopt new WFO tools, training, infrastructure, recruiting and management practices.  This new model for labor participation especially requires a new set of contact center workforce management processes and associated technologies optimized for the quality of the service you want to deliver to customers.

The forecasting portion of WFM remains essentially the same in the Gig Economy.  We still need to accurately predict the level of demand for staff for each type of work.  But scheduling of individuals for the work predicted is quite different.  We need new work rules such as:

  • What is the minimum length of a work session? It takes a few minutes to connect to contact control and CRM and other necessary systems, and some amount of time to successfully resolve a customer’s contact as well as do any wrap up work. For example, if your average contact handling time is 14 minutes, you won’t want to allow employees to end up with a work session that is only 10 minutes long.
  • How much time-off must be allowed between work sessions? There is a cost to disconnecting from systems and connecting again and mentally getting up to speed to successfully work with customers.
  • What is the maximum allowable time that can be worked per day and week? In the Gig Economy, we must manage this issue as well based on regional employment limitations.

These rules then determine the inventory of blocks of time (or gigs) that can be offered to each agent.

In the traditional world of agent scheduling, agents have wanted predictable schedules with fixed shifts.  Schedules would remain the same every day for a known period of time.  Usually, customer volumes would change faster than the ability of these inflexible blocks to adapt, so contact centers would often need to overstaff to preserve SLAs.  In the Gig Economy world, the workforce management system makes available shorter schedule blocks with a wider range of start times from which agents can choose.  An agent can likely find some blocks that work well for his or her desired flexible schedule.  On the flip side, if an agent wants a full 40 hour week, he or she will likely have to pick schedules from some unpopular times.  Likewise, if the business allows agents to work shifts that are irregular and unconventional, there are likely to be gaps in coverage that will need to be filled by requiring inconvenient shifts to be worked by some agents.  Of course, these unpopular times could be more highly compensated if labor laws allow, or they can be gamified, awarding tokens that can be traded in for vacation days or other awards.  Also, peak times may be a target for incentives, and some companies may even require some selection of peak times before selecting other more flexible gig times.

See the remainder of the article here:

http://blogs.aspect.com/scheduling-in-the-gig-economy/ posted January 12, 2018; retrieved February 7, 2018.
——–
About the Author
Mike Bourke is Aspect’s Senior Vice President and General Manager of Workforce Optimization. Mike is responsible for charting the strategic direction, and continuing the momentum of Aspect’s global workforce optimization suite and continuing the solution’s availability in the Aspect Cloud.

This Press Release identified Amazon … again. They are one of the “early adopters”, movers-and-shakers of the art-and-science of the Gig Economy. Amazon is also a mover-and-shaker in many other areas of job creation. As related in a previous Go Lean commentary, the Amazon model should really be studied by the economic stewards for a new Caribbean. That blog related:

Amazon is not just a giant on the internet, in the areas of electronic commerce. No they are emerging as a giant in the real world as well. The company has over 380,000 employees worldwide and 40,000+ at their Seattle, Washington USA headquarters. That is a BIG corporate presence. In fact, economic analysts had tabulated the Gross Domestic Product (GDP) contribution to Seattle at $US 38 Billion. Wow!

There is always work at the Post Office (USPS) and now Amazon is supplementing their USPS deliveries at times of peak demand by using drivers who contract directly with their Amazon Flex program.

We now have a “clear path” of what we need to do to optimize the Caribbean economic and job-creation engines. “Clear paths” are important ingredients for roadmaps. The book Go Lean…Caribbean serves as a roadmap for the introduction and implementation of the technocratic Caribbean Union Trade Federation (CU) and also the Caribbean Postal Union (CPU), which is modeled after Amazon.

The Go Lean/CU roadmap is designed to elevate the Caribbean’s societal engines starting first with economics (jobs, industrial development and entrepreneurial opportunities). In fact, the following 3 statements are identified as the prime directives of the CU:

  • Optimization of the economic engines in order to grow the regional economy to $800 Billion & create 2.2 million new jobs.
  • Establishment of a security apparatus to protect the resultant economic engines.
  • Improve Caribbean governance to support these other engines.

As related in the foregoing Press Release, to embrace the Gig Economy there is the need to keep an eye on Technology. In the Go Lean book, this dynamic is identified as an “Agent of Change“ in modern society. The Go Lean roadmap also seeks to introduce the tactical use of incubators. This is explained in the book (Page 28) as the process and engagement of programs to support the successful development of entrepreneurial companies through an array of business support resources and services. We need more expressions of the Gig Economy in our Caribbean region.

Amazon is embracing the Gig Economy. The Caribbean needs to embrace the Gig Economy. The Caribbean needs to follow Amazon’s model and incubate these arts-and-sciences. While Amazon’s modus operandi is not to be an incubator, they have invested heavily in many other tech-related companies and technical concepts, including the Workforce Management products from Aspect Software (highlighted in the foregoing Press Release). While Aspect is not the only provider, following their lead means assimilating advanced concepts, strategies, tactics and implementations. This assimilation means adopting a new “community ethos”. This is what is defined in the Go Lean book as “community ethos”:

  1. The fundamental character or spirit of a culture; the underlying sentiment that informs the beliefs, customs, or practices of a group or society; dominant assumptions of a people or period.
  2. The character or disposition of a community, group, person, etc.

We need this community ethos – and the accompanying technocratic stewardship – in the Caribbean so that we can incubate more and more jobs, especially in the Gig Economy! In total, we can create 2.2 million new jobs.

The 370-pages of the Go Lean book stresses some specific community ethos that the region needs to adopt, plus the strategies, tactics, implementations and advocacies to reform and transform the economic engines of Caribbean society. The required technocratic stewardship for the region’s economic engines was presented early in the book with these opening pronouncements in the Declaration of Interdependence (Page 13 and 14):

xxiv. Whereas a free market economy can be induced and spurred for continuous progress, the Federation must install the controls to better manage aspects of the economy: jobs, inflation, savings rate, investments and other economic principles. Thereby attracting direct foreign investment because of the stability and vibrancy of our economy.

xxvii. Whereas the region has endured a spectator status during the Industrial Revolution, we cannot stand on the sidelines of this new economy, the Information Revolution. Rather, the Federation must embrace all the tenets of Internet Communications Technology (ICT) to serve as an equalizing element in competition with the rest of the world. The Federation must bridge the digital divide and promote the community ethos that research/development is valuable and must be promoted and incentivized for adoption.

The points of effective, technocratic stewardship were further elaborated upon in previous blog-commentaries. Consider this sample of submissions that stressed the eco-systems of job-creation, gigs and incubation:

https://goleancaribbean.com/blog/?p=13916 Model of ‘Gig Economy’ – Mother’s Love in Haiti
https://goleancaribbean.com/blog/?p=13420 A Lesson in History – Community Incubation for Whaling
https://goleancaribbean.com/blog/?p=8262 UberEverything in Africa – Model of ‘Gigs’
https://goleancaribbean.com/blog/?p=7991 Transformations: Caribbean Postal Union – Delivering the Future
https://goleancaribbean.com/blog/?p=2857 Model of ‘Gig Economy’ – Entrepreneurism in Junk
https://goleancaribbean.com/blog/?p=2571 AirBnB ‘Gig Economy’ Options Materializing
https://goleancaribbean.com/blog/?p=528 Facebook’s advances for e-Commerce payments

In addition, previous blog-commentaries also elaborated on the business model of Amazon. See these samples as follows:

https://goleancaribbean.com/blog/?p=13627 Amazon: Then and Now
https://goleancaribbean.com/blog/?p=13091 Amazon Opens Search for HQ2
https://goleancaribbean.com/blog/?p=12291 Big Tech’s Amazon – The Retailers’ Enemy
https://goleancaribbean.com/blog/?p=11358 Retail Apocalypse – Preparing for the Inevitable
https://goleancaribbean.com/blog/?p=7297 Death of the ‘Department Store’: Exaggerated or Eventual
https://goleancaribbean.com/blog/?p=7023 Thanksgiving & American Commerce – Past, Present and Amazon
https://goleancaribbean.com/blog/?p=1416 Model of an E-Commerce Fulfillment Company: Amazon

For the Caribbean, let’s pay attention to Amazon, and the development of the Gig Economy. Let’s do the Gig Economy. Let’s incubate!

Let’s lean-in and learn how incubator programs are structured by community stewards to create jobs and entrepreneurial opportunities. We need them … here at home! We need them now!

The lessons we learned will help us elevate from our past dysfunctions and build a better future. We must learn, if we want to make our homelands better places to live, work and play. This is our quest! 🙂

Download the free e-book of Go Lean … Caribbean – now!

Sign the petition to lean-in for the roadmap for the Caribbean Union Trade Federation.

———-

Appendix VIDEO – Movie: Hollywood Shuffle (1987) Clip – https://youtu.be/XXaZQ5tlY40

Published July 24, 2015 – About the movie

An actor limited to stereotypical roles because of his ethnicity, dreams of making it big as a highly respected performer. As he makes his rounds, the film takes a satiric look at African American actors in Hollywood. Written, produced, directed and starring Robert Townsend, – Source: IMDB.com

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Amazon: Then and Now

Go Lean Commentary

Time flies when you are …

Time just flies … PERIOD!

18 years can go by real fast.

It was only 18 years ago (1999) that Amazon was this small budding company in Seattle, Washington USA. Now today, they are huge … and transforming how America shops … for Christmas and beyond!

Notice the graphic here:

In a previous blog-commentary by the movement behind the book Go Lean … Caribbean, it was asserted that the retail industry – the greatest benefactor of the Christmas holiday shopping tradition with the estimate $107.4 Billion for 2017 – is being threatened by the Retail Apocalypse of e-Commerce in general and the internet-based mover-shaker company of Amazon in particular.

See the story here on Cyber Monday 2017 in the related VIDEO here:

Title Cyber Monday: Who won online shopping’s biggest day?

VIDEO – CNET Surveys Holiday Shopping Trends – https://www.cbsnews.com/videos/cnet-surveys-holiday-shopping-trends/


Published November 28, 2017 – Monday [(November 27)] broke shopping records, becoming America’s largest-ever online shopping day. Some $6.6 billion in sales were generated, according to Adobe Analytics, which tracks 80 percent of online shopping activity. By 10 a.m. Monday, $840 million had already been spent online, Adobe said — a jump of 17 percent from the year before.

Spending on Cyber Monday typically peaks in the evening, between 8 and 11 p.m., and shopping activity during that time on Monday exceeded that of a typical 24-hour day, according to Adobe Analytics.

So where are we spending all that money? In a word: Amazon (AMZN). The e-commerce giant accounts for somewhere between 45 percent and 50 percent of all sales by volume, according to separate estimates from SunTrust Robinson Humphrey and GBH Insights.
….
See the rest of the news article in the Appendix below.

How did they – Amazon – get here … so quickly?

Amazon: Then and Now

See here the width-and-breath of Amazon.com in 1999 in this 60 minutes Interview/Story:

VIDEO – What they said in 1999 about Amazon.com – https://youtu.be/6cTjhzSgdwE

Startup Cat

Published on Nov 20, 2017 – Interview look the year when the internet dotcom bubble burst dramatically. What they were saying about Amazon.com and Jeff Bezos?

Now see the width-and-breath of Amazon today … with this CNBC Feature/Story:

VIDEO – Inside Amazon Empire Documentary 2017 – https://youtu.be/_JnRzt8_YQc

Interesting Facts

Published on Sep 28, 2017 – Inside Amazon Empire Documentary 2017

———-

The Go Lean movement pays more than the usual attention to this “Amazon” business enterprise. We want to copy their good examples … and avoid their bad examples.

This company is a model for the Caribbean’s own venture into e-Commerce. The Go Lean book describes the design for the Caribbean Postal Union and the www.myCaribbean.gov web-portal so as to perform a lot of the same functionality that Amazon does in the USA.

The book Go Lean…Caribbean serves as a roadmap for the introduction and implementation of the technocratic Caribbean Union Trade Federation (CU) and the Caribbean Postal Union (CPU). These entities are designed to address the “Agents of Change“ in modern society, but for a Caribbean scope only.  The “Agents of Change” at play in the foregoing news sources, according to the book (Page 57), are defined as follows:

  • Technology
  • Globalization

Amazon and its CEO Jeff Bezos are role models that we can copy in the Caribbean. It is our assessment that one person can make a difference in society. Look at the impact of this one man – Jeff Bezos – in the fast-time of 18 years, since 1999. These above Agents-of-Change have disrupted Caribbean life in the past; now we need to be our own Change Agents. We need to forge our own change in our society so that we can survive as a culture on the world stage.

The future is not assured if we do not take a hold of our societal engines. We must reboot our industrial landscape to foster new opportunities (jobs, entrepreneurism and industrial development). This is the charter of the CU. In fact, the following 3 statements are identified as the prime directives of this CU charter:

  • Optimization of the economic engines in order to grow the regional economy to $800 Billion & create 2.2 million new jobs.
  • Establishment of a security apparatus to protect the resultant economic engines.
  • Improve Caribbean governance – as e-Commerce alters sales & border taxes – to support these engines.

What Amazon did and does, is the epitome of what the Caribbean Union Trade Federation needs to do to reboot Caribbean society. Amazon disrupted the status quo in so many industries – think: book retailers & movie rentals – and transformed markets to exploit opportunities and derive profits. This is the “Sum of All Caribbean Dreams“.

This reference to Caribbean Dreams is presented early in the Go Lean book with these opening pronouncements in the Declaration of Interdependence (Page 12 – 14):

xv. Whereas the business of the Federation and the commercial interest in the region cannot prosper without an efficient facilitation of postal services, the Caribbean Union must allow for the integration of the existing mail operations of the governments of the member-states into a consolidated Caribbean Postal Union, allowing for the adoption of best practices and technical advances to deliver foreign/domestic mail in the region.

xxiv. Whereas a free market economy can be induced and spurred for continuous progress, the Federation must install the controls to better manage aspects of the economy: jobs, inflation, savings rate, investments and other economic principles. Thereby attracting direct foreign investment because of the stability and vibrancy of our economy.

xxvii. Whereas the region has endured a spectator status during the Industrial Revolution, we cannot stand on the sidelines of this new economy, the Information Revolution. Rather, the Federation must embrace all the tenets of Internet Communications Technology (ICT) to serve as an equalizing element in competition with the rest of the world. The Federation must bridge the digital divide and promote the community ethos that research/development is valuable and must be promoted and incentivized for adoption.

The business models of Amazon have been further elaborated upon in previous blog-commentaries, as follows:

https://goleancaribbean.com/blog/?p=13091 Amazon Opens Search for HQ2
Amazon is accepting bids for a 2nd headquarters in North America. The city that lands HQ2 will have a lot to celebrate, as this enterprise can create many high-paying direct jobs – 50,000 – and have an indirect stimulus on the rest of the economy. This is a feature of Amazon that “we” want to model in the Caribbean.
https://goleancaribbean.com/blog/?p=12291 Big Tech’s Amazon – The Retailers’ Enemy
Big Tech companies like Amazon have the treasuries, talent and temperament (culture, values and commitment) to change the world, for good and for bad. The Amazon threat had been “all things internet”, but now they are attempting to dominate the physical retail space as well, with their acquisition of Whole Foods grocery stores.
https://goleancaribbean.com/blog/?p=11358 Retail Apocalypse – Preparing for the Inevitable
There is feast and famine “in the cards” for the retail eco-system. On one end of the spectrum , there will be prosperity for electronic commerce stakeholders, but on the other end, for brick-and-mortar establishments, there will be a Retail Apocalypse. This is not just a future problem as the, the threat has already manifested!
https://goleancaribbean.com/blog/?p=9839 Amazon and Alibaba’s Cloud allows for global reach
This model, with cutting-edge data centers, is the new colonialism. Amazon and Alibaba are people-intensive companies – lots of employment – but Information Technology (I.T.) companies too.
https://goleancaribbean.com/blog/?p=7297 Death of the ‘Department Store’: Exaggerated or Eventual
Modern technology and electronic commerce has transformed many aspects of society; much has been added and much taken away. Just consider: cameras, watches, pagers, maps, calculators, calendars, payphones, books, music and more. The related industries have also been affected: travel agencies, music retailers, book retailers, newspapers, travel agencies and Big Box retailers. Amazon is to blame for many of the transformations.
https://goleancaribbean.com/blog/?p=7023 Thanksgiving & American Commerce – Past, Present and Amazon
To better understand American commerce, one must understand Cyber Monday and its dominant player Amazon. This company demonstrates how to be lean and technocratic as it employs cutting-edge automation  and robotics. They are a great model for a new Caribbean.
https://goleancaribbean.com/blog/?p=1416 Model of an E-Commerce Fulfillment Company: Amazon
Amazon is the model for the Caribbean Postal Union (CPU): our means for delivering the mail. Considering the US, one might think that the American model would be the US Postal Service (USPS). No, the Go Lean book relates how the USPS is a failing enterprise, while Amazon flourishes with growth, capital and profits.

Understanding the Amazon business model is very important for the Caribbean’s effort to reform and transform the region. Creating the CPU and the Caribbean Cloud is “Step One, Day One” in the Go Lean roadmap. This will be a direct result of assembling and integrating the governmental agencies for postal mail for all 30 Caribbean member-states. The strategy calls for a separation-of-powers between the CU entities, like the CPU and the entities of the Caribbean member-states.

This is a win-win approach. Imagine the jobs! (See the indirect jobs production in the Appendix VIDEO below).

These postal agencies, under the current models, are inefficient, ineffective and unprofitable. But following the Amazon model can be transformative. We can do this; we can impact our communities and retail eco-systems in such positive ways.

We urge everyone in the Caribbean – citizens, businesses and governments – to lean-in to the empowerments in the CU/Go Lean roadmap. We can make our region better places to live, work and play. 🙂

Download the free e-book of Go Lean … Caribbean – now!

Sign the petition to lean-in for the roadmap for the Caribbean Union Trade Federation.

———-

AppendixCyber Monday: Who won online shopping’s biggest day? – Cont’d

By: Irina Ivanova, MoneyWatch

Amazon’s revenue take is somewhat smaller, thanks to the large number of third-party sellers on its platform. Amazon will have about 24 percent of the online shopping share this holiday season, STRH estimated, up from 20 percent last year.

eBay (EBAY), the online auction site, is the second-largest online shopping site, but its share of sales is in the “high single digits,” said Youssef Squali, managing director and senior analyst at STRH. Walmart (WMT) is No. 3.

Other factors feed into making this an exceptionally strong season for Amazon, not least of which is the availability of the Echo speaker and other “smart home” devices, which funnel shopping through the giant cybermerchant.

“Given a record breaking Prime Day in 2Q, continued momentum in 3Q, and the fact that this is just the second holiday season offering monthly Prime memberships (a service we view as most compelling during the holidays), we expect a record breaking holiday season for the company,” STRH analysts wrote in a note. Amazon’s market share typically peaks in the fourth quarter, they added.

The breakneck pace of Cyber Monday shopping comes on the heels of a strong retail showing over Thanksgiving day and Black Friday, the latter of which set an online sales record. Macy’s (M), JCPenney (JCP) and Kohl’s (KSS) each reported strong or record-setting sales over the weekend. Foot traffic in stores on Black Friday fell only about 1 percent from last year, according to ShopperTrak — less than many had feared.

Shoppers are bolstered by record stock market highs and soaring home values, analysts said.

“The economy is doing well, and when consumers feel confident, they’re going to spend,” said Aaron Shapiro, CEO of Huge, a digital marketing company.

“So far it’s been a really strong holiday season. The biggest winner has been the internet,” said Shapiro. “Combined with the fact that people tend to shop at the last minute, that portends a really strong holiday shopping season.”

Big as it may get, Cyber Monday is no match for the world’s largest shopping holiday. That would be China’s Singles’ Day, on Nov. 11, which this year generated a whopping $25 billion in sales (not to mention some 300,000 tons of carbon dioxide). Not bad for a holiday that’s less than a decade old.

Source: © 2017 CBS Interactive Inc. – Posted November 28; retrieved November 28, 2017 from: https://www.cbsnews.com/news/cyber-monday-who-won-the-biggest-day-in-online-shopping/

———-

Appendix VIDEO – Amazon Last Mile – https://www.cbsnews.com/videos/amazon-program-hires-self-employed-couriers/

Amazon’s FLEX, a little-known program to get your package to your doorstep.

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Amazon Opens Search for HQ2

Go Lean Commentary

Amazon 2Amazon is not just a giant on the internet, in the areas of electronic commerce. No they are emerging as a giant in the real world as well. The company has over 380,000 employees worldwide and 40,000+ at their Seattle, Washington USA headquarters. That is a BIG corporate presence. In fact, economic analysts had tabulated Amazon’s Gross Domestic Product (GDP) contribution to Seattle at $US 38 Billion. Wow!

Now, the company has decided to open a new supplemental headquarters facility – with the promise of another 50,000 job opportunities. Where will they place this second HQ facility – HQ2? They are open to offers.

Let the bidding begin …

See the Press Release in the Appendix below and the related VIDEO here:

VIDEO – American cities vie to be site of Amazon’s second headquarters – https://www.today.com/video/american-cities-vie-to-be-site-of-amazon-s-second-headquarters-1055053379904

Many U.S cities are competing fiercely to show Amazon why they should become home to the online giant’s second headquarters. NBC business correspondent Jo Ling Kent reports for TODAY from one of them: Los Angeles.

As related in this VIDEO, Amazon HQ2 would be a “serious jolt to any local economy”. Consider these prospective cities that are lining up:

Atlanta El Paso, TX Nashville, TN
Baltimore Gary, Indiana Pittsburgh, PA
Birmingham, AL Houston, TX Phoenix, AZ
Boston, MA Las Vegas, NV Portland, OR
Chicago Los Angeles St Louis, MO
Cincinnati, OH Miami, FL Toronto, Canada
Denver, CO Minneapolis, MN Tucson, AZ

The Caribbean is not represented on that list; notwithstanding the frontier city of Miami. (Miami thrives due to the presence of the Caribbean Diaspora).

But that’s OK…this time. We have our own plans.

CU Blog - Amazon Opens Search for for HQ2 - Photo 1As related in previous blog-commentaries by the movement behind the book Go Lean … Caribbean, Amazon is a model for the Caribbean’s own venture into electronic commerce. We have the design for www.myCaribbean.gov web-portal and the Caribbean Postal Union to perform a lot of the same functionality that Amazon does in the USA.

The book Go Lean…Caribbean serves as a roadmap for the introduction and implementation of the technocratic Caribbean Union Trade Federation (CU) and the Caribbean Postal Union (CPU). These entities are designed to address the “Agents of Change“ in modern society, but for a Caribbean scope only.  The “Agents of Change” at play in the foregoing news source are as follows:

  • Technology
  • Globalization

As related in the foregoing VIDEO, the business dynamics of Amazon will have a huge impact on some local community. That American city that lands HQ2 will have a lot to celebrate, as their societal engines will be elevated. An enterprise that can create that many high-paying direct jobs – 50,000 – will have a stimulating effect on the rest of the economy. This too is a feature of Amazon that “we” want to model in the Caribbean. The Go Lean/CU roadmap is designed to elevate the Caribbean’s societal engines starting first with economics (jobs, industrial development and entrepreneurial opportunities). In fact, the following 3 statements are identified as the prime directives of the CU:

  • Optimization of the economic engines in order to grow the regional economy to $800 Billion & create 2.2 million new jobs.
  • Establishment of a security apparatus to protect the resultant economic engines.
  • Improve Caribbean governance to support these other engines. Governance will not grow the economy, commerce will.

One addition feature of Amazon that bears disclosing is their effect on stimulating other businesses. According to these words from the Press Release below, the home community of Amazon’s current headquarters – Seattle, Washington – has incubated many other Fortune 500 companies in the wake of Amazon’s rise and dominance:

Increase in Fortune 500 companies with engineering/R&D centers in Seattle: From 7 in 2010 to 31 in 2017

Incubation is a primary tactic addressed in the Go Lean book. It is explained (Page 28) as follows:

The Bottom Line on Incubators
Business incubators are programs designed to support the successful development of entrepreneurial companies through an array of business support resources and services, developed and orchestrated by incubator management. Incubators vary in the way they deliver their services, in their organizational structure, and in the types of clients they serve. Successful completion of a business incubation program increases the likelihood that a startup company will stay in business for the long term: studies found 87% of incubator graduates stayed in business, in contrast to 44% of all firms. [Incubators are common in the US, Canada and Europe]. In 2005 alone, North American incubation programs assisted more than 27,000 firms that provided employment for more than 100,000 workers and generated annual revenues of $17 billion.

Incubators differ from research and technology parks in their dedication to startup and early-stage companies. Incubators also differ from the U.S. Small Business Administration’s Small Business Development Centers in that they serve only selected clients. Most common incubators provide these services:

1. Help with business basics

2. Networking activities

3. Marketing assistance

4. Help with accounting/financial management

5. Access to bank loans, loan funds and guarantee programs

6. Help with presentation skills

7. Links to higher education resources

8. Links to strategic partners

9. Access to angel investors or venture capital

10. Advisory boards and mentors

11. Technology commercialization assistance

12. Help with regulatory compliance

13. Intellectual property management.

CU Blog - Retail Enemy - Amazon - Photo 1Amazon’s modus operandi is not to be an incubator, though they have invested in many other tech-related companies. No, the Seattle incubation resulted from more community synergy than direct planning. This is what is defined in the Go Lean book as “community ethos”:

1. The fundamental character or spirit of a culture; the underlying sentiment that informs the beliefs, customs, or practices of a group or society; dominant assumptions of a people or period.

2. The character or disposition of a community, group, person, etc.

We need this community ethos in the Caribbean!

Overall, in its 370-pages, the Go Lean book stresses the community ethos, strategies, tactics, implementations and advocacies to reform and transform the economic engines of Caribbean society. The required technocratic stewardship for the region’s economic engines was presented early in the book with these opening pronouncements in the Declaration of Interdependence (Page 13 and 14):

xxiv. Whereas a free market economy can be induced and spurred for continuous progress, the Federation must install the controls to better manage aspects of the economy: jobs, inflation, savings rate, investments and other economic principles. Thereby attracting direct foreign investment because of the stability and vibrancy of our economy.

xxvii. Whereas the region has endured a spectator status during the Industrial Revolution, we cannot stand on the sidelines of this new economy, the Information Revolution. Rather, the Federation must embrace all the tenets of Internet Communications Technology (ICT) to serve as an equalizing element in competition with the rest of the world. The Federation must bridge the digital divide and promote the community ethos that research/development is valuable and must be promoted and incentivized for adoption.

The points of effective, technocratic stewardship were further elaborated upon in previous blog-commentaries. Consider this sample:

https://goleancaribbean.com/blog/?p=12291 Amazon – The Retailers’ Enemy
https://goleancaribbean.com/blog/?p=8823 Lessons from China – WeChat: Model for Caribbean Social Media
https://goleancaribbean.com/blog/?p=7991 Transformations: Caribbean Postal Union – Delivering the Future
https://goleancaribbean.com/blog/?p=3187 Robots help Amazon tackle Cyber Monday
https://goleancaribbean.com/blog/?p=2488 Model of an E-Commerce Fulfillment Company: Alibaba
https://goleancaribbean.com/blog/?p=1416 Model of an E-Commerce Fulfillment Company: Amazon
https://goleancaribbean.com/blog/?p=528 Facebook’s advances for e-Commerce payments

Congratulation to the selected city – whoever is selected – for Amazon’s HQ2.

For the Caribbean, let’s pay attention to this bidding process. Let’s lean-in and learn how the economic incentives were structured by the winning city to attract this “whale” of a corporate investor – Amazon commits to spending $5 Billion to enhance local infrastructure in the selected city. This chosen city will make great progress in their attempts to elevate their city … to live, work and play.

The lessons learned can help the Caribbean in our solicitations of Direct Foreign Investors. We can learn so much from this process, since it is also our desire to make our homelands better places to live, work and play. 🙂

Download the free e-book of Go Lean … Caribbean – now!

Sign the petition to lean-in for the roadmap for the Caribbean Union Trade Federation.

————-

Appendix Title: Amazon Opens Search for Amazon HQ2 A Second Headquarters City in North America

New headquarters will be a full equal to Amazon’s headquarters in Seattle, and is expected to grow to 50,000 employees as part of the company’s ongoing job creation

Amazon plans to invest over $5 billion in construction and operation of Amazon HQ2

In addition to Amazon’s direct hiring and investment, construction and operation of Amazon HQ2 is expected to create tens of thousands of jobs in construction and related industries, and generate tens of billions of dollars in additional investment in the city where Amazon HQ2 is located

SEATTLE — (BUSINESS WIRE)

(NASDAQ: AMZN) — Amazon today announced plans to open Amazon HQ2, a second company headquarters in North America. Amazon expects to invest over $5 billion in construction and grow this second headquarters to include as many as 50,000 high-paying jobs. In addition to Amazon’s direct hiring and investment, construction and ongoing operation of Amazon HQ2 is expected to create tens of thousands of additional jobs and tens of billions of dollars in additional investment in the surrounding community. Amazon is opening the Amazon HQ2 Request for Proposal (“RFP”) now, and local and state government leaders interested in learning more about how they can bring Amazon to their community can visit www.amazon.com/amazonHQ2.

Amazon estimates its investments in Seattle from 2010 through 2016 resulted in an additional $38 billion to the city’s economy – every dollar invested by Amazon in Seattle generated an additional 1.4 dollars for the city’s economy overall.

Details of Amazon’s Seattle Headquarters:

Direct1 Number of buildings 33
Square feet 8.1 million
Local retail within Amazon headquarters 24 restaurants/cafes + 8 other services
Amazon employees 40,000+
Capital investment (buildings & infrastructure) $3.7 billion
Operational expenditures (utilities & maintenance) $1.4 billion
Compensation to employees $25.7 billion
Number of annual hotel nights by visiting Amazonians and guests 233,000 (2016)
Amount paid into the city’s public transportation system as employees’ transportation benefit $43 million
Indirect2 Additional jobs created in the city as a result of Amazon’s direct investments 53,000
Additional investments in the local economy as a result of Amazon’s direct investments $38 billion
Increase in personal income by non-Amazon employees as a result of Amazon’s direct investments $17 billion
Other Increase in Fortune 500 companies with engineering/R&D centers in Seattle From 7 in 2010 to 31 in 2017

1 From 2010 (when Amazon moved its headquarters to downtown Seattle) to June 2017.

2 From 2010-2016. Calculated using Input-Output methodology and multipliers developed by the U.S. Bureau of Economic Analysis.

With more than 380,000 employees worldwide, Amazon ranks #1 on Fast Company’s Most Innovative Companies, #2 on Fortune’s World’s Most Admired Companies, #1 on The Harris Poll’s Corporate Reputation survey, and #2 on LinkedIn’s U.S. most desirable companies list. Amazon was also recently included in the Military Times’ Best for Vets list of companies committed to providing opportunities for military veterans.

“We expect HQ2 to be a full equal to our Seattle headquarters,” said Jeff Bezos, Amazon founder and CEO. “Amazon HQ2 will bring billions of dollars in up-front and ongoing investments, and tens of thousands of high-paying jobs. We’re excited to find a second home.”

In choosing the location for HQ2, Amazon has a preference for:

  • Metropolitan areas with more than one million people
  • A stable and business-friendly environment
  • Urban or suburban locations with the potential to attract and retain strong technical talent
  • Communities that think big and creatively when considering locations and real estate options

HQ2 could be, but does not have to be:

  • An urban or downtown campus
  • A similar layout to Amazon’s Seattle campus
  • A development-prepped site. We want to encourage states and communities to think creatively for viable real estate options, while not negatively affecting our preferred timeline.

Amazon HQ2 will be a complete headquarters for Amazon – not a satellite office. Amazon expects to hire new teams and executives in HQ2, and will also let existing senior leaders across the company decide whether to locate their teams in HQ1, HQ2 or both. The company expects that employees who are currently working in HQ1 can choose to continue working there, or they could have an opportunity to move if they would prefer to be located in HQ2.

To learn more about Amazon’s current Seattle headquarters, plans for Amazon HQ2, and to submit a proposal, visit www.amazon.com/amazonHQ2.

———-

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon. For more information, visit www.amazon.com/about and follow @AmazonNews.

Forward-Looking Statements

This press release contains forward-looking statements that are inherently difficult to predict. Actual results could differ materially for a variety of reasons, including, in addition to the factors discussed above, the amount that Amazon.com invests in new business opportunities and the timing of those investments, the mix of products and services sold to customers, the mix of net sales derived from products as compared with services, the extent to which we owe income taxes, competition, management of growth, potential fluctuations in operating results, international growth and expansion, the outcomes of legal proceedings and claims, fulfillment, sortation, delivery, and data center optimization, risks of inventory management, seasonality, the degree to which the Company enters into, maintains, and develops commercial agreements, acquisitions and strategic transactions, payments risks, and risks of fulfillment throughput and productivity. Other risks and uncertainties include, among others, risks related to new products, services, and technologies, system interruptions, government regulation and taxation, and fraud. In addition, the current global economic climate amplifies many of these risks. More information about factors that potentially could affect Amazon.com’s financial results is included in Amazon.com’s filings with the Securities and Exchange Commission (“SEC”), including its most recent Annual Report on Form 10-K and subsequent filings.

———-

View source version on businesswire.com: http://www.businesswire.com/news/home/20170907005717/en/

Amazon.com, Inc.
Media Hotline
Amazon-pr@amazon.com
www.amazon.com/pr

Copyright Business Wire 2017

———-

Source: Posted September 7, 2017; retrieved September 26, 2017 from: http://www.nbc-2.com/story/36308962/amazon-opens-search-for-amazon-hq2-a-second-headquarters-city-in-north-america

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Big Tech’s Amazon – The Retailers’ Enemy

Go Lean Commentary

The retail industry now has a “name for its pain”; they know who-what is undermining their business model. It is not just the Internet; it is …

Amazon.
Amazon 2

In a previous blog-commentary by the movement behind the book Go Lean … Caribbean, it was asserted that the industry is being threatened by the Retail Apocalypse. That was just generalizing the threat as “all things internet”, but now we see that Amazon is attempting to emerge from cyber-space and dominate the retail space.

To the victor go the spoils.

A lot is being spoiled, as shopping malls have suffered a dire disposition. See the full story here:

Title: What venture will Amazon tackle next?

People were shocked by Amazon’s announcement to buy Whole Foods Market for $13.7 billion, prompting many to wonder what the future of grocery and clothes shopping might look like as the online retailer attempts to dominate. NBC’s Jo Ling Kent has the report for TODAY.

VIDEO – American Giant Shopping Shift – http://www.today.com/video/what-venture-will-amazon-tackle-next-972676675883

This is the reality of Big Tech. There are 4 anchor companies in the Internet & Communications Technologies (ICT) industry that continue to impact the modern world and disrupt the legacies of commercial enterprises:

These companies have the treasuries, talent and temperament (culture, values and commitment) to change the world, for good and for bad. Amazon and its Founder-CEO Jeff Bezos are “talking the talk and walking the walk”; they put their “money where the mouth is”. They’ve just agreed to spend $13.7 Billion to acquire brick-and-mortar grocery store chain Whole Foods. This is a big deal!

It’s not just Amazon and Whole Foods: Here’s the enormous Jeff Bezos empire, in one chart – June 21, 2017
CU Blog - Retail Enemy - Amazon - Photo 1

Amazon and Bezos are disruptive role-players. They have disrupted the business model of so many industries and companies. This is the Retail Apocalypse … personified.

Amazon and this Retail Apocalypse are germane issues for the movement behind the book Go Lean…Caribbean. The book posits that there are “Agents of Change” that are impacting the economic, security and governing engines in Caribbean society; these “Agents of Change” include:

  • Technology
  • Globalization

Monitoring these “Agents of Change” is part-and-parcel of the roadmap this book presents for the introduction and implementation of the technocratic Caribbean Union Trade Federation (CU). The quest of this Go Lean/CU roadmap is to elevate the Caribbean’s societal engines starting first with economics (jobs, industrial development and entrepreneurial opportunities). In fact, the following 3 statements are identified as the prime directives of the CU:

  • Optimization of the economic engines in order to grow the regional economy to $800 Billion & create 2.2 million new jobs.
  • Establishment of a security apparatus to protect the resultant economic.
  • Improve Caribbean governance – as e-Commerce alters sales & border taxes – to support these engines.

According to the foregoing VIDEO, Amazon and Internet & Communications Technologies disrupting retail commerce is not all good and not all bad:

  • Good: Prices with internet commerce are cheaper than at retail stores.
  • Bad: Retail stores and jobs are endangered.
  • Good: Greater variety and product options.
  • Bad: Mall closures undermines local communities (tax base of neighboring properties).
  • Good: Technological innovations create economic opportunities in the ICT industry space.
  • Bad: State government revenue reductions based on prohibitions on internet taxes.
  • Good: Delivery options create logistical jobs.
  • Bad: Family businesses/Main Streets cannot compete.

The future matches forward.

Whether its Amazon or no Amazon, Jeff Bezos or someone else, change will come to the Retail Economy. This applies in the US or in the Caribbean. The point is to prepare for the change, to position regional institutions to explore all the opportunities that change brings. According to the Go Lean book …

‘Luck is the destination where opportunity meets preparation’ – Page 252.

What are Main Streets to do?

This question was fully analyzed in the Go Lean book in its 370-pages of turn-by-turn instructions on “how” to adopt new community ethos, and the the strategies, tactics, implementations and advocacies to execute so as to reboot, reform and transform the societal engines of Caribbean society. Consider  this sample advocacy on Page 201:

10 Ways to Impact Main Street

1 Lean-in for the Caribbean Single Market
This treaty allows for the unification of the region into one market, thereby expanding to an economy of 30 countries, 42 million people and a GDP of over $800 Billion. The mission of the CU is to enhance the economic engines of the region, fostering institutions like capital markets and secondary mortgage funds to facilitate local governments and town-planning efforts for downtown developments and enhancements. The CU’s adoption of electronic funds transfer modes will allow for more card-based transactions in the region. This facilitates Mail-Order / Telephone Order (MOTO), internet and mobile commerce modes – this is the future of retailing, and allows Mom-and-Pops to compete with “Big-Box”.
2 Repatriated Diaspora – Shopping Habits
3 Big-Box Competition: Cooperatives
4 Big-Box Competition: e-Commerce
Electronic commerce holds the promise of “leveling the playing field” so that small merchants can compete against larger merchants. To facilitate e-Commerce, purchased merchandise must get to their destinations as efficiently as possible.
The CU’s implementation of the Caribbean Postal Union allows for better logistics for package delivery.
5 Downtown Wi-Fi – Time and Place
The CU will foster the implementation of more technology solutions, including Wi-Fi for internet connectivity, especially in downtown areas. The emergence of mobile applications allows for the coordination of “time and place” to convert internet browsing to real-time purchasing. This communications service can be advertising based or subscription based.
6 Theater Districts
7 Downtown Development Authorities
8 Magnate and Charter Schools
9 The Arts in Public Places
10 Cruise Industry Port-side Merchants
In this [Caribbean] region, many tourist destinations for cruise ships are centered on Main Streets and downtowns, i.e. Bay Street in Nassau-Bahamas. The CU will foster more cruise passenger spending at the port-side merchants by facilitating e-Payments and settlement for the proprietary cruise passenger smart cards in Caribbean Dollars (not US$ or Euros).

Though not directly mentioned in the book, Amazon and the Retail Apocalypse is planned for in the Go Lean roadmap. A comprehensive view of  the technocratic stewardship for the region’s economic engines is presented early in the book with these opening pronouncements in the Declaration of Interdependence (Page 13 and 14):

xxiv. Whereas a free market economy can be induced and spurred for continuous progress, the Federation must install the controls to better manage aspects of the economy: jobs, inflation, savings rate, investments and other economic principles. Thereby attracting direct foreign investment because of the stability and vibrancy of our economy.

xxvii. Whereas the region has endured a spectator status during the Industrial Revolution, we cannot stand on the sidelines of this new economy, the Information Revolution. Rather, the Federation must embrace all the tenets of Internet Communications Technology (ICT) to serve as an equalizing element in competition with the rest of the world. The Federation must bridge the digital divide and promote the community ethos that research/development is valuable and must be promoted and incentivized for adoption.

The business models of Amazon and similar companies – and competitors – have been further elaborated upon in previous blog/commentaries. Consider this sample:

https://goleancaribbean.com/blog/?p=11453 Location Matters, Even in a Virtual World
https://goleancaribbean.com/blog/?p=9839 Alibaba Cloud stretches global reach with four new facilities
https://goleancaribbean.com/blog/?p=9800 Model of the Macy’s Thanksgiving Day Parade – By The Numbers
https://goleancaribbean.com/blog/?p=7297 Death of the ‘Department Store’: Exaggerated or Eventual
https://goleancaribbean.com/blog/?p=7023 Thanksgiving and American Commerce – Past, Present and Amazon
https://goleancaribbean.com/blog/?p=2488 Model of an E-Commerce Fulfillment Company: Alibaba
https://goleancaribbean.com/blog/?p=1416 Model of an E-Commerce Fulfillment Company: Amazon

Notice to all retail stakeholders: Amazon is not just your enemy; they are your “Pace Car”, the “target rabbit in a Greyhound race”.

CU Blog - Amazon - Retailers' Enemy - Photo 2

CU Blog - Amazon - Retailers' Enemy - Photo 3

Know your enemy!

Notice to all Caribbean stakeholders: Lean-in for the empowerments for e-Commerce described in the book Go Lean … Caribbean. We can do this; we can elevate our communities and our own retail eco-systems. We can be a better place to live, work and play; and a better place to shop.

🙂

Download the free e-Book of Go Lean … Caribbean – now!

Sign the petition to lean-in for the roadmap for the Caribbean Union Trade Federation.

 

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Retail Apocalypse – Preparing for the Inevitable

Go Lean Commentary

Remember the dream … of 7 Fat Cows and 7 Skinny Cows?

The articulation of the dream was that the 7 Fat Cows represented 7 prosperous years while the 7 Skinny Cows represented 7 years of famine with poverty and distress. – The Bible; Genesis Chapter 41.
CU Blog - Retail Apocalypse - Preparing for the Inevitable - Photo 0

In that Bible drama of Joseph in ancient Egypt, those circumstances were more than just in a dream; it was a prophecy of prosperity and famine. It came true!

Joseph was able to use the foresight to prepare that kingdom for adversity, after first exploiting the opportunities.

Here it comes again.

There is feast and famine “in the cards” as related to the retail eco-system. On one end of the spectrum , there will be prosperity for electronic commerce stakeholders, but on the other end, for brick-and-mortar establishments, there will be a Retail Apocalypse.

Will be? Actually, the threat has already manifested!

This is the assertion in this news article by the financial-economic magazine Business Insider:

CU Blog - Retail Apocalypse - Preparing for the Inevitable - Photo 1

Title: The retail apocalypse has officially descended on America
By: Hayley Peterson

Thousands of mall-based stores are shutting down in what’s fast becoming one of the biggest waves of retail closures in decades.

More than 3,500 stores are expected to close in the next couple of months.

Department stores like JCPenney, Macy’s, Sears, and Kmart are among the companies shutting down stores, along with middle-of-the-mall chains like Crocs, BCBG, Abercrombie & Fitch, and Guess.

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Some retailers are exiting the brick-and-mortar business altogether and trying to shift to an all-online model.

For example, Bebe is closing all its stores — about 170 — to focus on increasing its online sales, according to a Bloomberg report.

Some are going out of business altogether, like The Limited which recently shut down all 250 of its stores.

Others, such as Sears and JCPenney, are aggressively paring down their store counts to unload unprofitable locations and try to stanch losses.

CU Blog - Retail Apocalypse - Preparing for the Inevitable - Photo 3Sears is shutting down about 10% of its Sears and Kmart locations, or 150 stores, and JCPenney is shutting down about 14% of its locations, or 138 stores.

According to many analysts, the retail apocalypse has been a long time coming in the US, where stores per capita far outnumber that of any other country.

The US has 23.5 square feet of retail space per person, compared with 16.4 square feet in Canada and 11.1 square feet in Australia, the next two countries with the most retail space per capita, according to a Morningstar Credit Ratings report from October.

Visits to shopping malls have been declining for years with the rise of e-commerce and titanic shifts in how shoppers spend their money. Visits declined by 50% between 2010 and 2013, according to the real-estate research firm Cushman & Wakefield.

And people are now devoting bigger shares of their wallets to restaurants, travel, and technology than ever before, while spending less on apparel and accessories.

As stores close, many shopping malls will be forced to shut down as well.

When an anchor store like Sears or Macy’s closes, it often triggers a downward spiral in performance for shopping malls.

Not only do the malls lose the income and shopper traffic from that store’s business, but the closure often triggers “co-tenancy clauses” that allow the other mall tenants to terminate their leases or renegotiate the terms, typically with a period of lower rents, until another retailer moves into the anchor space.

To reduce losses, malls must quickly find a replacement tenant for the massive retail space that the anchor store occupied, which is difficult — especially in malls that are already financially strapped — when major department stores are reducing their retail footprints.

That can have grave consequences for shopping malls, especially in markets where it’s harder to transform vacant mall space into non-retail space like apartments, according to analysts.

The nation’s worst-performing malls — those classified in the industry as C- and D-rated — will be hit the hardest by the store closures.

The real-estate research firm Green Street Advisors estimates that about 30% of all malls fall under those classifications. That means that nearly a third of shopping malls are at risk of dying off as a result of store closures.
Source: Business Insider e-Zine. Posted 03/21/2017; retrieved 04/17/2017 from: http://www.businessinsider.com/the-retail-apocalypse-has-officially-descended-on-america-2017-3

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Related:

1. Monday Market Mayhem – The Retail Apocalypse – Look out Wall Street

2. Dollar General is defying the retail apocalypse and opening 1,000 stores

See the related AUDIO Podcast below here:

———–

AUDIO Podcast – Wal-Mart battles Amazon with discounts for online ordering and store pickup – https://www.marketplace.org/2017/04/14/business/its-battle-amazon-walmart-offers-discounts-ordering-online-and-picking-store

Published April 14, 2017 – Big Box giant Wal-Mart battling e-Commerce giant Amazon for New Economy fulfillment.

As noted in the foregoing, the Retail Apocalypse is affecting the news in the United States. It’s only the news today, tomorrow will be jobs, the next day the finance apparatus holding the debt (mortgages and security instruments on Wall Street) for the many shopping malls and then soon, the rest of the economy will be impacted.

This is so familiar. Remember the housing-real estate bubble in 2003 to 2010. This previous blog-commentary identified the following 5 steps of a bubble:

1.   Displacement

2.   Boom

3.   Euphoria

4.   Profit Taking

5.   Panic

Here we go again! Sounds like a crisis is imminent.

The book Go Lean…Caribbean serves as a roadmap for the introduction and implementation of the technocratic Caribbean Union Trade Federation (CU) and Caribbean Central Bank (CCB); it declares that a crisis is a terrible thing to waste – quoting famed American Economist Paul Romer. Though the impending crisis is slated for the US, the actuality of economic contagions mean that the Caribbean member-states will be affected as well.

Where do the tourists come from that drive the Caribbean region’s primary economic driver?

The question is rhetorical; the answer is obvious!

The Go Lean book seeks to prepare the Caribbean region for the change dynamics impacting the world. The “Agents of Change” at play in the foregoing news source are as follows:

  • Technology
  • Globalization

The underlying issue with the Retail Apocalypse is not the demand for retail products, it is the supply. Consumers are still demanding and consuming fashion and commodities, just not at shopping malls; e-Commerce is “all the rage”.

Consider the experience of this commentator:

I went to buy 3 pairs of slacks.

I was only able to find one – with the brand, make, size and color – at a Big Box retail store. So then I went home and matched the brand, model, size with the e-Commerce merchant Amazon.com and acquired the same pants in 2 divergent colors that the Big Box retailer did not have in inventory. 3 days later, the whole shopping expedition was over; I acquired 3 pairs of slacks, primarily from the online merchant and delivered by the shipping company United Parcel Service (UPS).

The quest of the Go Lean/CU roadmap is to elevate the Caribbean’s societal engines – not the US – starting first with economics (jobs, commercial developments and entrepreneurial opportunities). In fact, the following 3 statements are identified as the prime directives of the CU:

  • Optimization of the economic engines in order to grow the regional economy to $800 Billion & create 2.2 million new jobs.
  • Establishment of a security apparatus to protect the resultant economic engines.
  • Improve Caribbean governance – as e-Commerce alters sales & border taxes – to support these engines.

The changes taking place in the US with the Retail Apocalypse will eventually traverse the Caribbean member-states as well. This is the parallel with the opening Bible Drama. A crisis is coming and we have the opportunity to exploit the prosperous years and prepare for the famine. The Caribbean region – all 30 member-states – needs to better exploit e-Commerce. There are so missing ingredients, fully detailed in the Go Lean book; see  this sample advocacy on Page 198:

10 Ways to Foster e-Commerce

1 Leverage the full population – 42 million people in all 30 member-states to deploy the CU and the CCB.
2 Regional Currency (Caribbean Dollar or C$)
3 Card Culture
The CU will seek to foster the eco-system for e-payments beyond government activity. To assimilate this change, a card culture, on Main Street, will entail utilizing debit/credit cards, benefits pay cards, and even smart cards on cruise ships.
The CU will collectively bargain with the cruise lines to deploy C$ electronic “purses” to facilitate port-side and onboard retail commerce. All of these changes will garner a better monetary multiplier on the CU economy, by expanding M1.
4 CU Social Media
The CU web portal www.myCaribbean.gov will grant free access, email, IM, and profile pages for CU stakeholders, even normalizing communications thru social media sites. This will facilitate internet commerce activities in the region, as the CU will have hot data on profiles, habits and previous activities, thereby creating opportunities for measured marketing.
5 A Market for the Downloads of Intellectual Properties
6 Remittance Methods (Card & Email)
7 Mobile Apps – Hi-Density Wi-Fi
8 Regional Postal Services – CPU
The CU will assume the responsibility for mail services in the region; (all member-state postal employees will become federal civil servants). The embrace of the Caribbean Postal Union allows for parcel mail to be optimally shipped and delivered throughout the region, with Customs considerations in place. The CPU will therefore ensure the fulfillment side of e-commerce, even allowing for computer applications for printing electronic stamps/barcodes for value savings.
9 Turnpike Logistics
10 Customs and Import Optimizations

The missing ingredients for this new marketplace – electronic commerce – are not just banking-related, the full eco-system must be enabled: electronic (technology), commerce (trade) and fulfillment (logistics). The implementation of these provisions will constitute a New Day for the region. Overall, the Go Lean book stresses the community ethos, strategies, tactics, implementations and advocacies to reboot, reform and transform the economic engines of Caribbean society, so as to benefit from changes coming due to the Retail Apocalypse, this New Day.

Though not directly mentioned in the Go Lean book, this Retail Apocalypse is planned for in the roadmap. A comprehensive view of  the technocratic stewardship for the region’s economic engines, including the banking eco-system, is presented early in the book with these opening pronouncements in the Declaration of Interdependence (Page 13 and 14):

xxiv. Whereas a free market economy can be induced and spurred for continuous progress, the Federation must install the controls to better manage aspects of the economy: jobs, inflation, savings rate, investments and other economic principles. Thereby attracting direct foreign investment because of the stability and vibrancy of our economy.

xxvii. Whereas the region has endured a spectator status during the Industrial Revolution, we cannot stand on the sidelines of this new economy, the Information Revolution. Rather, the Federation must embrace all the tenets of Internet Communications Technology (ICT) to serve as an equalizing element in competition with the rest of the world. The Federation must bridge the digital divide and promote the community ethos that research/development is valuable and must be promoted and incentivized for adoption.

The points of effective, technocratic banking and retail stewardship were further elaborated upon in previous blog/commentaries. Consider this sample:

https://goleancaribbean.com/blog/?p=11184 Big Bank investing $Billion on ‘Fintech’ for e-Commerce positioning
https://goleancaribbean.com/blog/?p=8823 Lessons from China – WeChat: Model for Caribbean Social Media
https://goleancaribbean.com/blog/?p=8704 Lesson from MetroCard
https://goleancaribbean.com/blog/?p=7991 Transformations: Caribbean Postal Union – Delivering the Future
https://goleancaribbean.com/blog/?p=7034 The Future of Money
https://goleancaribbean.com/blog/?p=6635 New Security Chip in Credit Cards Unveiled
https://goleancaribbean.com/blog/?p=5668 Move over Mastercard/Visa – Time for Local Banking Cards
https://goleancaribbean.com/blog/?p=4425 Cash, Credit or iPhone …
https://goleancaribbean.com/blog/?p=3889 Royal Bank of Canada’s EZPay – Ready for Change
https://goleancaribbean.com/blog/?p=3881 The Need for Regional Cooperation for Cyber-Security & e-Security
https://goleancaribbean.com/blog/?p=3858 Model of Central Banking Technocracy: ECB 1 trillion Euro stimulus
https://goleancaribbean.com/blog/?p=2488 Model of an E-Commerce Fulfillment Company: Alibaba
https://goleancaribbean.com/blog/?p=1416 Model of an E-Commerce Fulfillment Company: Amazon
https://goleancaribbean.com/blog/?p=1350 PayPal’s model to pay for e-Commerce
https://goleancaribbean.com/blog/?p=906 Bitcoin model to pay for e-Commerce
https://goleancaribbean.com/blog/?p=528 Facebook to pay for e-Commerce

Warning to all retail stakeholders – buyers, sellers and governments: Change is coming!

This is a familiar stance – preparing for the inevitable – for the Go Lean movement; there have been previous warnings of disruptive changes; see this sample here:

https://goleancaribbean.com/blog/?p=7847 To the Personal Computer industry: Cloud Computing, Smartphones and Tablets are making actual laptop and desktop computers inconsequential.
https://goleancaribbean.com/blog/?p=6151 To the regional government’s Revenue Officials: 3-D Printing is coming and will change fabrication to local rather than import. This will disrupt border taxes revenue expectations.
https://goleancaribbean.com/blog/?p=6016 To the Infrastructure Planners: Climate Change is making Caribbean summers hot-hot-hot and northern winters milder; there must be cooperative refrigeration to provide relief, otherwise people will leave for northern destinations.
https://goleancaribbean.com/blog/?p=5784 To Jamaica’s Public Safety Officials: Human Rights protections must be extended to people who identify as LGBT. Whether you agree or not, the international community will force you to respect their rights for life, liberty and the pursuit of happiness.
https://goleancaribbean.com/blog/?p=5210 To the Cruise Line industry: The Caribbean region’s collective bargaining will extract greater benefits and protections for port city commerce.
https://goleancaribbean.com/blog/?p=5155 To the Caribbean Power Grip: Home-based batteries will allow for successful deployments of solar/wind power generation and require less power from the grid.
https://goleancaribbean.com/blog/?p=4767 To the regional government’s Revenue Officials: Under the WTO regime, customs duties must eventually be eliminated; same too with conditional property taxes. VAT or Sales Taxes are OK.

As for the Retail Apocalypse, now is the time for all stakeholders of Caribbean banking, retail and governments to lean-in for the empowerments for e-Commerce described here-in and in the book Go Lean … Caribbean. This is where the marketplace is going, not just tomorrow, but already here today. We can do this; we can elevate our communities and our retail eco-systems. We can be a better place to live, work and play. 🙂

Download the free e-book of Go Lean … Caribbean – now!

Sign the petition to lean-in for the roadmap for the Caribbean Union Trade Federation.

 

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Alibaba Cloud stretches global reach with four new facilities

Go Lean Commentary

For hundreds of years, empires expanded their reach by establishing colonies on foreign shores. The book Go Lean … Caribbean chronicles (Page 307) the pushing-and-shoving between European powers in the development of the Caribbean. But in 1960, after the atrocities of World War II were inventoried – credited to the complexities of colonialism in World War I and the period between the wars, the United Nations made a declaration that colonialism needed to be disbanded:

cu-blog-alibaba-cloud-stretches-global-reach-with-four-new-facilities-photo-4The “Declaration on the Granting of Independence to Colonial Countries and Peoples” was adopted by the UN General Assembly by resolution on 14 December 1960. Though some countries had already started their independence process (i.e. Ireland, Australia, India, Pakistan, Indonesia, etc.), this resolution established the standard for all dependent countries – even small ones – to become autonomous. – Source: UN-Wikisource

This is now the 21st Century. While colonialism is not dead … entirely, there is a new brand of colonies for trade. Colonies have gone from the physical world to the virtual world, referring to cyber-space or online communities. Chinese trading market-place Alibaba is providing us a model of colonizing their digital footprint in foreign countries. See the story here of Alibaba’s deployment of 4 new data centers in a potpourri of countries:

BEIJING (Reuters) – Alibaba Cloud plans to open four new data facilities outside China, the cloud unit of Alibaba Holdings Ltd said on Monday, as it seeks to grab global market share from leading players Amazon.com Inc and Microsoft.

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The data facilities in Dubai, Germany, Japan and Australia will extend the reach of China’s leading cloud computing service provider to every major continent, and marks the latest step in the unit’s $1 billion infrastructure investment drive.

Also known as Aliyun, the unit has flourished domestically thanks to Beijing’s strategic emphasis on building homegrown cloud technology, while foreign firms have grappled with stringent licensing restrictions in the country.

However, it accounts for a much smaller slice of the global market for cloud computing, defined as the storage of data on remote networks rather than local servers, which is expected to reach $135 billion by 2020, according to research firm Canalys.

Alibaba Cloud is forecast to take 7.8 percent of that market, while leading players Amazon.com Inc, Microsoft, International Business Machines Corp and Alphabet Inc are expected to account for 69.1 percent.

Yu Sicheng, general manager of Alibaba Cloud’s international business, said the unit’s strength in China was a significant advantage and a lynchpin in the company’s globalization plans.

“We have the U.S., Europe plus China, which is quite difficult,” he told Reuters in an interview.

The new additions bring Alibaba Cloud’s total number of foreign cloud facilities to eight, surpassing the six within China, though the majority of the company’s data volume remains squarely within China.

It will launch the data facilities through partnerships with Vodafone in Europe, Softbank Group Corp in Japan and YVOLV in Dubai, a joint venture between Alibaba Cloud and Meraas Holdings LLC.

Yu, however, declined to comment on when the unit will likely post a profit, even as it has seen six quarters of consecutive triple-digit growth, to become Alibaba’s fastest growing business sector.

“Our focus is to keep expanding our market leadership and presence and this is our priority for now,” he said.

(Corrects title of Alibaba Cloud executive Yu Sicheng)
(Reporting by Catherine Cadell; Editing by Stephen Coates)
Source: Yahoo News Source. Posted 11-21-2016; retrieved 11-28-2016 from: https://www.yahoo.com/news/alibaba-cloud-stretches-global-reach-four-facilities-061614009–finance.html?ref=gs

This commentary takes another look at colonialism; there is the need for a cyber footprint in countries where “you” may want to conduct online business – this is a feature of globalization. In the effort to deploy the Caribbean Postal Union (CPU)  as a logistics solution for delivering modern commerce, this commentary takes another look at the Alibaba Group; a company that had previously been identified as an excellent role model for the CPU. (American company Amazon was also identified as a fitting role model).

The book Go Lean…Caribbean serves as a roadmap for the introduction and implementation of the Caribbean Union Trade Federation (CU) and the CPU. The book describes a business model for the CPU in facilitating electronic commerce in the region. But it presents this business model as heavy-lifting; there is the need for data centers to power the cyber-functions and applications for online & mobile commerce. The Go Lean roadmap describes the need for 6 data centers strategically placed across the Caribbean region; we want to colonize our own region, following a similar business model to Alibaba’s plans to deploy its colonies throughout the world – in these 4 foreign countries.

More dynamic data centers deployed in a foreign country would mean more business-to-business commerce, including features like web portals, online retail, mobile functionality, payment services, a shopping search engine and data-centric cloud computing services.

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As detailed in the previous blog-commentary, Alibaba is not just a China focused company. They also have a Caribbean footprint. In September 2014, the company held an Initial Public Offering (IPO) in the United States on the New York Stock Exchange (NYSE) – Ticker symbol “BABA.N” – looking to raise US$25 billion. The NYSE corporate entity is actually a shell corporation based in the Cayman Islands. So Alibaba extending their global business operations is actually benefiting a Caribbean corporate citizen.

The Go Lean roadmap (Page 106) presented an advocacy that described the trends in data center design and functionality; they are needed for the Cyber-Caribbean strategy. A trend depicted in the book is the Case Study of Hydrogen Fuel Cells as a reliable back-up power-battery source. This Case Study sets the stage for understanding Data Center trends:

Case Study – Bottom Line on Hydrogen Fuel Cells: A fuel cell is a device that converts the chemical energy from a fuel into electricity thru a chemical reaction with oxygen or another oxidizing agent. Hydrogen is the most common fuel. Hydrogen is not in and of itself an energy source, because it is not naturally occurring as a fuel. It is, however widely regarded as an ideal energy storage medium, due to the ease with which electric power can convert water into its hydrogen and oxygen components through electrolysis. Hydrogen technologies relate to the production and use of hydrogen. Hydrogen technologies are applicable for many uses. Some hydrogen technologies are carbon neutral and could have a role in preventing climate change and a possible future hydrogen economy. Fuel cells are different from batteries in that they require a constant source of fuel and oxygen/air to sustain the chemical reaction, they can however produce electricity continually for as long as these inputs are supplied.

There are a handful of US data center facilities that are powered either partially or fully by hydrogen fuel cells; see Appendix IG on Page 285.

The advocacy, branded 10 Trends in Implementing Data Centers, is detailed here:

1. Lean-in for the Caribbean Single Market & Economy (CSME) initiative: Caribbean Union Trade Federation. The CU treaty unifies the Caribbean region into one single market of 42 million people across 30 member-states, thereby empowering the economic engines in and on behalf of the region. The CU embraces the cutting, “bleeding” edge concepts, systems and methodologies for data centers and computer server farms, as in high density computing, facilitating the maximum computing power with the least about of space and power. The prerequisite for any serious data center deployment is power…stable, reliable electricity, with primary, secondary and tertiary solutions. The CU roadmap calls for deployment of a regional power grid, with above ground, underground & underwater cabling. Though data centers must launch now, power costs will be expected to decline with the grid; hydrogen fuel cells will fill the void..
2. Fiber-Optics / Pipeline Optical fibers are widely used in fiber-optic communications, which permits transmission over longer distances and at higher bandwidths (data rates) than other forms of communication. Fibers are used instead of metal wires because signals travel along them with less loss and are also immune to electromagnetic interference. The transparent fiber are made of high quality extruded glass, silica or plastic. The CU as a new Federation can apply a leap-frog approach to implement communication networks without having to contend with older methods or investments. Further the CU will embrace the strategy of installing elaborate pipelines thru out the region, enabling fiber-optics to traverse the network.
3. IP Convergence Internet Protocol (IP) is now ubiquitous for data, voice, and video communications – they all operate on the same type of fiber. This indicates that data centers also function as telecom hubs – central switching offices are now bygones.
4. Cloud Computing  The CU will embrace cloud computing for many operational systems, thereby requiring optimal continuous processing. The roadmap calls for citizens to interact with their federal government via web portals, kiosks or phone contact centers.
5. High Availability (HA) HA is a system design approach (hardware, software and networking) that ensures operational performance will be met, like parallel processing or mirroring. There are systems (i.e. hospitals, banking, electrical grid) that must maximize availability and minimize downtime. Recovery time or estimated time of repair is closely related to availability, optimizing the time to recover from planned or unplanned outages. A CU mission is to facilitate quick recoveries after hurricanes.
6. Colocation Data Centers A colocation center (colo, or coloc) is a type of data center where equipment space and bandwidth are available for rental to retail customers. Colocation facilities provide space, power, cooling, and physical security for the server, storage, and networking equipment of other firms—and connect them to a variety of telecommunications and network service providers—with a minimum of cost and complexity. Colocation has become a popular option for companies as it allows the company to focus its IT staff on the actual work being done, instead of the logistical. Significant benefits of scale (large power and mechanical systems) result in large colocation facilities, typically 50,000 to 100,000 square feet.
7. Caves as Data Centers There is a growing trend of building underground data bunkers. A market leader placed a coloc data center in a huge facility 220 feet underground in a limestone cave outside Pittsburgh-Pennsylvania. There are other limestone cave installations in places like Mammoth, Kentucky and Lenexa, Kansas. The advantage is cost savings, driven by cooling dynamics of an underground facility, where cooler temperature allows for saving money on air conditioning. The CU will identify limestone caverns, plentiful in the region, appropriate to construct data centers – the region needs 6 centers.
8. Storage Solutions – No need for humans Old data center models needed people to load/unload data storage devices (tapes, disk drives). Now with the low costs of storage, the CU can implement storage libraries for primary and back-up purposes. Plus with tools/techniques like Deep Store archive systems [51], it allows for cost-efficient solutions for data/records that are rarely retrieved.
9. Security Issues Modern data centers require minimal human interaction, therefore physical security tend to be very restrictive. In some firms, even the CEO is not allowed access. The CU will implement biometric systems like fingerprints and iris scanning.
10. Unified Command & Control The data center may be void of humans, but there is still the need for many professional analysis, programmers and engineers. These are normally stationed in command centers to facilitate monitoring and cyber-security functions.

Is a discussion of data center trends appropriate for a societal elevation plan for the Caribbean? Absolutely! How the world has changed! The Go Lean book posits that this technology-tinged eco-system is a winning strategy for creating jobs here in the 21st Century. The book explains that Internet & Communications Technologies (ICT) can serve as an equalizing element in competition with the rest of the world. The roadmap projects that 64,000 new jobs – 20,000 Direct & 44,000 Indirect – can be created with this strategy. This strategy is among the keys for elevating Caribbean society. In fact the prime directives of the roadmap is identified with the following 3 statements:

  • Optimization of the economic engines in order to grow the regional economy to $800 Billion & create 2.2 million new jobs.
  • Establishment of a security apparatus to protect the resultant economic engines.
  • Improve Caribbean governance to support these engines.

The foregoing article and the quotation from the Go Lean book depicts a vision of a new Caribbean industrial landscape. This vision was defined early in the book (Page 14) in the opening Declaration of Interdependence:

xxvi. Whereas the Caribbean region must have new jobs to empower the engines of the economy and create the income sources for prosperity, and encourage the next generation to forge their dreams right at home, the Federation must therefore foster the development of new industries, like that of ship-building, automobile manufacturing, prefabricated housing, frozen foods, pipelines, call centers, and the prison industrial complex. In addition, the Federation must invigorate the enterprises related to existing industries like tourism, fisheries and lotteries – impacting the region with more jobs.

xxvii. Whereas the region has endured a spectator status during the Industrial Revolution, we cannot stand on the sidelines of this new economy, the Information Revolution. Rather, the Federation must embrace all the tenets of Internet Communications Technology (ICT) to serve as an equalizing element in competition with the rest of the world. The Federation must bridge the digital divide and promote the community ethos that research/development is valuable and must be promoted and incentivized for adoption.

Beyond data centers, “where are the new jobs for the 21st Century”? This is a familiar question for the Go Lean movement (book and blogs). This question was examined in these previous blog-commentaries:

https://goleancaribbean.com/blog/?p=9751 Where the Jobs Are – Animation and Game Design
https://goleancaribbean.com/blog/?p=9203 Where the Jobs Are – Employer Models in the United States
https://goleancaribbean.com/blog/?p=6089 Where the Jobs Are – Futility of Minimum Wage
https://goleancaribbean.com/blog/?p=2857 Where the Jobs Are – Entrepreneurism in Junk
https://goleancaribbean.com/blog/?p=2126 Where the Jobs Are – Computers Reshaping Global Job Market
https://goleancaribbean.com/blog/?p=2003 Where the Jobs Are – One Scenario: Ship-breaking
https://goleancaribbean.com/blog/?p=1698 Where the Jobs Are – STEM Jobs Are Filling Slowly

ICT is a prominent feature of the Caribbean empowerment plan; creating a Caribbean Cloud is “Step One, Day One” in the Go Lean roadmap. This will facilitate electronic commerce and allow modern day colonies – data centers –  in foreign countries.

The Go Lean book details a series of community ethos, strategies, tactics, implementations and advocacies to foster the best practices for Data Centers in the Caribbean region:

Community Ethos – Economic Principles – Voluntary Trade Creates Wealth Page 21
Community Ethos – Economic Principles – The Consequence of Choice Lie in Future Page 21
Community Ethos – Job Multiplier Page 22
Community Ethos – Lean Operations Page 24
Community Ethos – Ways to Impact the Future Page 26
Community Ethos – Ways to Help Entrepreneurship – Incubators Page 28
Community Ethos – Promote Intellectual Property Page 29
Community Ethos – Ways to Bridge the Digital Divide – e-Government Services Page 31
Community Ethos – Ways to Improve Sharing – e-Government Scheme Page 35
Strategy – Mission – Embrace the Advances of Technology Page 46
Strategy – Competitors – Governments – Shared Systems –vs- Premise-based Page 51
Tactical – Fostering a Technocracy Page 64
Tactical – How to Grow the Economy to $800 Billion – Trade and Globalization Page 70
Tactical – Separation of Powers – Union Revenue Administration – e-Government for Revenue Systems Page 74
Implementation – Year 1 / Assemble Phase – Deploy Data Centers Page 96
Implementation – 10 Trends in Implementing Data Centers Page 106
Implementation – Ways to Deliver Page 109
Implementation – Ways to Impact Social Media Page 111
Implementation – Ways to Benefit from Globalization Page 119
Planning – Ways to Improve Trade – Electronic Commerce Page 128
Advocacy – Ways to Grow the Economy Page 151
Advocacy – Ways to Create Jobs Page 152
Ways to Foster Cooperatives – Co-located Data Centers for e-Government Page 176
Advocacy – Ways to Foster Technology – Incubators Strategy Page 197
Advocacy – Ways to Foster e-Commerce Page 198
Advocacy – Ways to Impact Main Street – e-Commerce as competition for Big-Box Page 201

This VIDEO here – Google’s Data Center – demonstrates a theme from the Go Lean book, that data center trends will influence the ICT eco-system; also see the VIDEO tour for Facebook and Microsoft in the Appendix below:

VIDEO – Inside a Google data center – https://youtu.be/XZmGGAbHqa0

Published on Dec 16, 2014 – Joe Kava, VP of Google’s Data Center Operations, gives a tour inside a Google data center, and shares details about the security, sustainability and the core architecture of Google’s infrastructure.

According to the foregoing article and VIDEOs, data centers are important business infrastructure for the new economy. As demonstrated by Alibaba’s example, these data centers are colonies in the virtual world. The CU/Go Lean plan is to foster and incubate such key industrial installations for the goal of elevating the region economic engines.

Now is the time for all of the Caribbean, the people and governing institutions, to lean-in for the changes in the book Go Lean … Caribbean. This is a Big Idea for the region, that of a Cyber Caribbean effort (Page 127), in which data centers play a major role. Welcome to 21st Century colonies. This is how we build a better future: a better place to live, work and play. 🙂

Download the book Go Lean … Caribbean – now!

————-

Appendix VIDEOs:

Facebook Data Center: https://www.youtube.com/watch?v=Y8Rgje94iI0
Microsoft Data Center: https://www.youtube.com/watch?v=0uRR72b_qvc

 

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Death of the ‘Department Store’: Exaggerated or Eventual

Go Lean Commentary

The acceptance of modern technology has transformed so many aspects of Western society. Today’s technology adds a lot to our lives … and takes a lot away, (makes obsolete). Just consider:

Appliances: camera, watch, pager, map, address book, calculator, planning-calendar, payphones, books and more.

Industries: travel agencies, music producers/retailers, book retailers, newspapers, travel agencies, Big Box retailers, etc..

CU Blog - Aereo Founder and CEO Chet Kanojia on the future of TV - Photo 1

Take note – This, transformative change, is perhaps happening again, this time with Department Stores. They are on a death kneel, fighting for survival.

What went wrong? What hope for survival? Can this industry be saved: reformed and transformed?

VIDEO – Are we witnessing the death of the department store? – NBC News (Retrieved 01-21-2016) – http://www.today.com/video/are-we-witnessing-the-death-of-the-department-store-605812291802 – If you loathe a trip to the mall, you might not be alone. With the rise of online shopping, many experts are now suggesting that we’re witnessing the death of department stores. TODAY’s Sheinelle Jones reports:

Department Stores are not uniquely American, (for example, London, England has the renowned Harrods’s Department Store). But the focus of this commentary is a review of the American eco-system, past, present and future. The hypothesis is simple, the lessons learned and strategies developed for application in the US can be applied elsewhere, throughout the world, and even in the Caribbean.

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This industry is confronted with a lot of modern challenges. But this commentary is not an obituary of the industry, but rather a prescription on how to correct (mitigate and remediate) the inherent defects. Defects?

  • Technology – Online retailers are able to better compete on price, brand and quality, as long as there is deferred gratification. This is the entire business model of electronic commerce – companies (and websites) like Amazon, eBay and Alibaba – where their market capitalization (value on Wall Street) is greater than traditional companies like Coca Cola.
  • Competition – Factory Outlets have become “all the rage”; these ones have bred new life to older-dying malls in the inter-city. Even the manufacturers can sell directly to consumers, bypassing Department Stores.
  • Changing social values – Americans have become increasingly casual in its fashion-taste. Few people dress-up for work, leisure activities or even Church these days. Blue Jeans are “standard uniform attire” for young and old, men and women, even celebrities; in addition, many men – “millennials” especially – do not even know how to tie a neck-tie.

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These are the agents-of-change that comprise the “present” of this Department Store industry. But if abated, the industry can boast a bright “future”. Take technology for example, the prospects of technology-aids for the retail industry are exciting. Imagine:

  • The “One-Two Punch” of cutting-edge e-Commerce – in the mode of Amazon – but with local store fulfillment; (i.e. order online, pick-up at the store).
  • Smart-phone Apps that find and reserve parking spots at the Department Store or the Shopping Mall in general.

The book Go Lean…Caribbean also focuses heavily on the future, and how to manage, monitor, and mitigate the changes that the future will bring. The acute industry transformations caused by technology, competition and “changing social values” do not have to be a death stroke for Department Stores. Change can be embraced, anticipated and cajoled.

Department Stores can easily be early adopters of innovation. (Though their prior stance was one of orthodoxy).

The Go Lean book posits that the Caribbean region must also be early adopters of innovation; that we cannot wait until our industries are at death’s door, before seeking change. This is the reality of technology; a community cannot only consume technology, but rather must create, develop and contribute to the world of innovation.

Being an early adopter of innovation can also mean jobs.

This point was pronounced early in the book with these visionary statements in the opening Declaration of Interdependence (Page 12 & 14):

xiii.   Whereas the preparation of our labor force can foster opportunities and dictate economic progress for current and future generations, the Federation must ensure that educational and job training opportunities are fully optimized for all residents of all member-states, with no partiality towards any gender or ethnic group. The Federation must recognize and facilitate excellence in many different fields of endeavor, including sciences, languages, arts, music and sports. This responsibility should be executed without incurring the risks of further human flight, as has been the past history.

xxvi.  Whereas the Caribbean region must have new jobs to empower the engines of the economy and create the income sources for prosperity, and encourage the next generation to forge their dreams right at home, the Federation must therefore foster the development of new industries, like that of ship-building, automobile manufacturing, prefabricated housing, frozen foods, pipelines, call centers, and the prison industrial complex. In addition, the Federation must invigorate the enterprises related to existing industries like tourism, fisheries and lotteries – impacting the region with more jobs.

xxvii. Whereas the region has endured a spectator status during the Industrial Revolution, we cannot stand on the sidelines of this new economy, the Information Revolution. Rather, the Federation must embrace all the tenets of Internet Communications Technology (ICT) to serve as an equalizing element in competition with the rest of the world. The Federation must bridge the digital divide and promote the community ethos that research/development is valuable and must be promoted and incentivized for adoption.

xxviii. Whereas intellectual property can easily traverse national borders, the rights and privileges of intellectual property must be respected at home and abroad. The Federation must install protections to ensure that no abuse of these rights go with impunity, and to ensure that foreign authorities enforce the rights of the intellectual property registered in our region.

xxx.   Whereas the effects of globalization can be felt in every aspect of Caribbean life, from the acquisition of food and clothing, to the ubiquity of ICT, the region cannot only consume, it is imperative that our lands also produce and add to the international community, even if doing so requires some sacrifice and subsidy.

The Go Lean book serves as a roadmap for the introduction and implementation of the Caribbean Union Trade Federation (CU), a technocratic federal government to administer and optimize the region’s eco-systems. In fact the book identifies the prime directives of the CU with these statements:

  • Optimization of the economic engines in order to grow the regional economy to $800 Billion & create 2.2 million new jobs.
  • Establishment of a security apparatus to protect the resultant economic engines.
  • Improvement of Caribbean governance to support these engines.

A technocratic framework is what is needed for Department Stores, and what is needed for the Caribbean. Consider how the exercise of technocratic efficiencies have been proven to help the Department Stores industry, in this research project, presented here:

Title: Can department stores compete again?
Research Project Name: Resurgence of the Department Store

WHAT WE DID
We undertook an investigation into the future of the department store under the premise that although we keep hearing about the imminent “death of department stores,” it hasn’t happened. To learn more, we spoke with industry leaders, visited successful stores around the world, and conducted research by scanning business and trade publications. What we concluded is that there are distinct advantages for department stores in today’s business and retail climate, but bold strategies are needed to regain the competitive advantages these businesses once held.

THE CONTEXT
Many department stores currently sit on a precipice: Sales are languishing, malls are struggling, and their future existence is in question. But it doesn’t have to be this way. Exciting new strategies are emerging that capitalize on changing shopping habits and advances in technology. Department stores are uniquely positioned to lead this paradigm shift in the retail experience, a shift that consumers are already demanding. By moving forward with a bold, no-holds-barred approach, and by leveraging what made them successful to begin with, department stores not only can survive, but can thrive— and rise to the top of the retail sector once again.

THE RESULTS
On closer examination, the deck is stacked in favor of department stores. At both the regional and the national levels, department stores have tremendous access to merchandise based on their buying power. They can utilize this power to demand exclusives from designers as limited-run collaborations, exclusive product offerings, or special events.

Department stores are also major stakeholders in malls, and they have the anchor clout to push the daily, weekly, and yearly programming that is vital to driving foot traffic. The specialty stores that are their mall neighbors offer opportunities to develop corporate relationships and forge strategic alliances that result in mutually beneficial synergies.

The fact that department stores often have a significant space advantage, plus they frequently own the buildings in which they sit, provides a real opportunity. Strategic planning of the available space—combined with technology-enhanced product displays, leveraging of websites, and stocking efficiencies enables by RFID (radio frequency identification)—can reduce the amount of physical area required to showcase pure product without reducing offerings. That surplus space can then be used to provide unique guest experiences. Enormous marketing budgets can also be better leveraged.

Budget and space allocations can be shifted from pure commercial advertising to training and community outreach, strengthening department stores’ connections to their local communities and investing in employees to enhance customer service.

And in the end, the one thing shoppers can’t buy is time, which they seem to have less and less of every day. The department store can look to its roots and provide a wide selection of relevant offerings to create one-stop shopping that has a curatorial edge.

WHAT THIS MEANS
Curate products and pursue synergies to deliver the unexpected. Department stores have the power to select and curate their selection of products, to demand exclusives from designers, and to drive the creation of new products. Use this power to develop new and unexpected product synergies. Get feedback by asking customers what they want and delivering what they ask for. And consider platforms that put the customers even more in control, allowing them to “create” their own collections or online stores.

Elevate the guest experience. Department stores need to unify the virtual and physical shopping experience and truly deliver something better. STEP 1: Consistent pricing. STEP 2: Go beyond that by connecting with local communities to deliver something unique and to better understand customers. STEP 3: Remember that the shopping experience always comes first. Technology is a powerful tool, but not an end in itself.

Create a culture of customer service. To get the guest experience right, a culture in which the customer comes first is key. Again, department stores have the advantage: They can use their scale to train staff, share best practices, and deliver service and experiences smaller specialty stores couldn’t dream of. This may require a rethinking of staffing priorities. Consider dropping commissions in favor of training as a long-term investment.

Be socially responsible. Customers want to give their money to companies whose culture they respect, companies they believe share their values, and companies they feel are positive contributors to the community. This sentiment seems to be even stronger in the BRIC countries (Brazil, Russia, India, and China) and in developing nations, where often cash-strapped consumers are making decisions based on what they think a company stands for. Partner with local communities to deliver value and invest in contributions to the community.

WHAT’S NEXT?
The opportunities for department stores to deliver differentiated products and experiences are plenty. The key is to think beyond the ordinary, to make the bold investment, and to gauge the results. But the true challenge will be to continually pursue daring innovations. A one-dimensional strategy isn’t going to cut it. A far-reaching, persistent, unexpected—even risky—strategy for success is what will push stores ahead of the pack. Making that push means daring to be great, and understanding that change must be constant.

The Go Lean book projects a technocratic solution for the Caribbean region: the CU Trade Federation. This CU/Go Lean roadmap estimates that the technology job-creating effect of innovative retail solutions  can amount to thousands of new direct and indirect technology/logistics jobs in the region. This is just one ethos. The Go Lean roadmap was constructed with more community ethos in mind to forge change and build anticipation and excitement for technological transformative changes. The book lists samples of the community ethos, plus the execution of related strategies, tactics, implementations and advocacies:

Community Ethos – Deferred Gratification Page 21
Community Ethos – Economic Principles – People Choose Page 21
Community Ethos – Economic Principles – People Respond to Incentives in Predictable Ways Page 21
Community Ethos – Economic Principles – The Consequences of Choices Lie in the Future Page 21
Community Ethos – Economic Principles – Job Multiplier Page 22
Community Ethos – Governing Principles – Lean Operations Page 24
Community Ethos – Ways to Impact the Future Page 26
Community Ethos – Ways to Foster Genius – Fashion and Art Page 27
Community Ethos – Ways to Promote Intellectual Property Page 29
Community Ethos – Ways to Impact Research & Development Page 30
Community Ethos – Ways to Bridge the Digital Divide Page 31
Community Ethos – Ways to Promote Happiness Page 36
Community Ethos – Ways to Impact the Greater Good Page 37
Strategy – Vision – Confederate 30 Member-States to Create Single Market Page 45
Strategy – Mission – Build and foster local economic engines Page 46
Strategy – Mission – Exploit the benefits and opportunities of globalization Page 46
Tactical – Confederating a Permanent Union Page 63
Tactical – Fostering a Technocracy Page 64
Implementation – Ways to Pay for Change Page 101
Implementation – Steps to Implement Self-Governing Entities Page 105
Implementation – Ways to Improve Mail Service – Caribbean Postal Union Page 108
Implementation – Trends in Implementing Data Centers – Creating the ‘Cloud’ Page 106
Implementation – Ways to Deliver Page 109
Implementation – Ways to Impact Social Media – Caribbean Cloud Page 111
Planning – 10 Big Ideas for the Caribbean Region – Cyber-Caribbean Page 127
Advocacy – Ways to Grow the Economy Page 151
Advocacy – Ways to Create Jobs Page 152
Advocacy – Ways to Better Provide Clothing – Improve Fashion Merchandising Page 163
Advocacy – Ways to Improve Governance – e-Government & e-Delivery Page 168
Advocacy – Ways to Foster Technology Page 197
Advocacy – Ways to Foster e-Commerce Page 198
Advocacy – Ways to Impact Main Street Page 201
Advocacy – Ways to Impact Urban Living Page 234
Appendix – CU Job Creations Page 257

This Go Lean roadmap calls for the heavy-lifting to transform Caribbean society. Technological change is coming … anyway; rather than fight or resist change, we all need to embrace it. The roadmap advocates getting ahead of the change, to shepherd and navigate important aspects of Caribbean life through the “seas of change”. These goals were previously featured in Go Lean blogs/commentaries, as sampled here:

https://goleancaribbean.com/blog/?p=6341 Tourism Stewardship — What’s Next? The need to Master e-Commerce
https://goleancaribbean.com/blog/?p=6151 3D Printing: Here Comes Change
https://goleancaribbean.com/blog/?p=5668 Move over   Mastercard/Visa – The emergence of Caribbean e-Payments
https://goleancaribbean.com/blog/?p=5435 China Internet Policing – Model for Transforming the Caribbean
https://goleancaribbean.com/blog/?p=5155 Transformative Tesla unveils super-battery to power homes
https://goleancaribbean.com/blog/?p=5034 Patents: The Guardians of Innovation
https://goleancaribbean.com/blog/?p=4425 Cash, Credit or iPhone – New Trends in Retail payments
https://goleancaribbean.com/blog/?p=4381 Net Neutrality – This Matters … For Transformation & Innovation
https://goleancaribbean.com/blog/?p=4793 Truth in Commerce – Learning from Yelp
https://goleancaribbean.com/blog/?p=3915 Change the way you see the world; you change the world you see
https://goleancaribbean.com/blog/?p=3490 How One Internet   Entrepreneur Can Rally a Whole Community
https://goleancaribbean.com/blog/?p=3187 Robots help Amazon tackle Cyber Monday
https://goleancaribbean.com/blog/?p=2488 Role Model Jack Ma brings Alibaba to America
https://goleancaribbean.com/blog/?p=1416 Amazon’s new FIRE Smartphone
https://goleancaribbean.com/blog/?p=1350 PayPal expands payment services to 10 markets
https://goleancaribbean.com/blog/?p=308 CARCIP Urges Greater Innovation

The Go Lean book focuses primarily on economic issues;  retail sales fit that distinction. As portrayed in the foregoing VIDEO, the future is bleak for Department Stores if they continue business-as-usual. They must reform and transform.

This analysis is a good study for the Caribbean. We, too, must reform and transform. Change has come; our business models are no longer as assured.

Who moved my cheese?
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The Go Lean book offers the turn-by-turn directions of strategies, tactics and implementations so that our communities may keep pace with the agents-of-change. This is not easy; this is heavy-lifting, but this is worth the effort. Everyone in the Caribbean, institutions and individuals alike, are urged to lean-in to this roadmap for empowerment of the region’s societal engines. 🙂

Download the book Go Lean…Caribbean now!

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